Top Logistics Customer Success & Experience Jobs in Chicago, IL

The VP of Value Assurance at Coupa leads customer success initiatives, manages complex escalations, and drives process improvement to enhance customer value and retention.

This role involves assisting customers with product selections, urgent delivery solutions, and building relationships while ensuring customer needs are met effectively.

The Customer Success Manager will manage client relationships, ensure product adoption, and drive customer satisfaction in a SaaS environment, focusing on supply chain management.

The Senior Director leads the Professional Services business in the Americas, focusing on growing the team, managing client relationships, and driving revenue through innovative technical solutions in the automotive sector.

The Customer Onboarding Manager leads the onboarding journey of new and existing customers, overseeing a team, improving processes, and collaborating across departments to enhance customer experience and satisfaction.

Oversees CX support teams, manages staffing and performance, fosters team development, and partners cross-functionally to improve operations.

The General Manager will launch and scale a Short Haul team, define strategy, oversee onboarding, drive growth, and ensure strong carrier relationships.

The Client Experience Manager will manage client specialists and oversee service levels, implement process improvements, and ensure high client satisfaction. Responsibilities include account planning, issue resolution, team development, and client communication.

As a Sales Assistant, you'll support key accounts, manage shipment tracking, resolve issues, and maintain accurate records for effective customer service.

The Sr. Director is responsible for new business growth, building partnerships, and negotiating multi-million dollar agreements with corporate veterinary groups. This role requires executive engagement and strategic leadership in account management.