Top Senior Level Fintech Customer Success & Experience Jobs in Chicago, IL

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

Manage and mature Upstart's privacy program, embedding privacy controls into products and ensuring compliance with regulations. Lead assessments and collaborate with various teams on data safeguards.

The Manager of Customer Operations will oversee the customer operations team, ensuring customer satisfaction, improving operational infrastructure, and developing team members for success.

The Associate Manager, Product Implementation oversees team operations, manages project execution, ensures client satisfaction, and enhances workflow efficiency through effective leadership and communication.

The Head of Client Success & Sales will manage client acquisition and relationships, drive revenue growth, and enhance client satisfaction through effective communication and strategy.

The VP of Partner Management will lead client relations in the QSR industry, driving growth and developing tailored insurance solutions while managing a team to ensure operational excellence.

The Sr. Director of Customer & Enterprise Experience will oversee customer engagement strategies, ensuring optimal experiences for both customers and enterprises while driving satisfaction and loyalty.

The Manager of Training and Communications assesses, develops, and implements learning solutions, manages projects, and oversees company communications to support business goals.

Lead fraud and payment risk oversight, design strategies, oversee risk management, and develop a high-performing team. Ensure compliance and protect customers.

Manage the development and implementation of a private markets educational content strategy for financial advisors and investors, ensuring engagement and accessibility in digital formats.