Top Remote Senior Level Customer Success Jobs in Chicago, IL

Join FourKites as a Customer Success Manager, responsible for building consultative relationships, driving customer adoption, and identifying growth opportunities in the Supply Chain industry. Own overall customer relationships, facilitate business reviews, and advocate for customer needs internally. Requires 5 years of experience in a similar role at a SaaS company and strong multitasking skills.

Recruit and lead covered entity stakeholders through the adoption and production use of drug discount and rebate products. Support operations to achieve customer satisfaction and growth, driving retention and expansion of the covered entity network. Proactively engage stakeholders, troubleshoot issues, ensure full adoption of solutions, and monitor success through key metrics.

Lead the North American Customer Success Engineering team at Cloudflare, ensuring customer success by developing specialists, building relationships, and driving adoption of Cloudflare solutions. Collaborate with various teams to align customer strategies and deliver great outcomes. Mentor and guide team members for successful client engagements. Responsible for customer adoption, retention, and satisfaction across all solution areas.

Manage the daily relationship with the call center vendor operations, ensure proper planning, staffing and direction of the operational functions. Responsible for optimizing service levels, quality, and KPIs. Collaborate with internal and external teams to drive policy and process improvements in customer support.

Lead Atlassian's Customer Reference motion and grow the Customer Advocacy Program by managing reference program data, building relationships with customers, and partnering with various teams within the organization.

Senior Customer Success Manager responsible for maximizing usage, value, and product satisfaction of Public Safety software for California Strategic Customers. Hybrid role focusing on new business transition, value creation, and customer satisfaction. Responsibilities include aligning Motorola Software to agency outcomes, developing strong customer relationships, and influencing decision-making processes.

Seeking a Director, Client Service with a deep background in the Industrial sector to drive business growth within the Financial Services, Industrial, Technology Business Unit. Responsible for overseeing and growing a portfolio of key strategic Industrial accounts.