Top Remote Senior Level Business Intelligence Jobs in Chicago, IL

Lead the transformation of Customer Support processes to enhance customer experience and agent satisfaction in an omnichannel environment. Collaborate with cross-functional teams to redesign workflows and improve operational efficiency. Responsible for driving the roadmap, scaling products, and optimizing team productivity. Requirements include 5+ years of operations experience, proficiency in customer service and technical support functions, and demonstrated data-driven decision-making.

As a Senior Business Systems Analyst on Square's Data Enrichment team, you will lead the development of a cohesive third-party data acquisition and evaluation program to enhance the Sales organization's understanding of prospective and existing customers. Your role will involve optimizing data acquisition strategies, streamlining vendor contracts, and improving the effectiveness of sales efforts through high-quality data. This position will contribute directly to enhancing sales effectiveness and supporting the growth of Square's global sales teams.

As a Senior Business Systems Analyst on the Data Enrichment team at Square, you will be responsible for building a cohesive third-party data acquisition and evaluation program. Your work will have a direct impact on improving the Sales team's understanding of customers and boosting sales effectiveness through data-driven strategies.