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Supervise daily performance of contact center escalations team, drive team performance, identify root cause of customer complaints, prepare departmental reporting, review quality assurance reports, and provide coaching to representatives.
The Program Associate is responsible for providing support for Enova’s strategic partnerships, including managing operations, credit, and technology for strategic partners. This role involves collaborating cross-functionally with internal teams, handling partnership requests, assisting with audits, and ensuring compliance with company policies.
Collections Representative specializing in managing overdue loan payments, negotiating payment plans, and addressing customer concerns with empathy and professionalism. Requires 1+ year of collections experience and proficiency in phone communication.