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AdTech • eCommerce • Food • Marketing Tech • Retail
Lead major incident response activities: coordinate cross-functional teams, manage communications (including executives), ensure ITIL-aligned processes, drive root cause analysis and continuous improvement to restore services and prevent recurrence.
AdTech • eCommerce • Food • Marketing Tech • Retail
Lead and coordinate rapid response to major IT incidents, manage communications with stakeholders and executives, enforce ITIL-aligned processes, drive root cause analysis and continuous improvement, and collaborate with service desk, vendors, and support teams to restore services.
AdTech • eCommerce • Food • Marketing Tech • Retail
Lead and coordinate rapid response to major IT incidents, manage communications with stakeholders and executives, enforce ITIL-aligned processes, drive post-incident analysis and continuous improvement, and collaborate with service desk, infrastructure, vendors, and delivery teams to restore service.



















