Teams at Ritchie Bros.

Leads an end-to-end area of the buyer experience, from defining product strategy and priorities through cross-functional execution and measurable improvements. Conducts customer, market, competitor, and industry research; uses qualitative and quantitative data to guide decisions. Partners with product, engineering, design, and research teams to create impactful user experiences, drive growth, align teams, and communicate product rationale and results across the organization.

Lead the CSOC by overseeing detection, incident response, and SOC operations; act as technical escalation point; improve SIEM-driven detection, playbooks, automation, and metrics to reduce MTTD/MTTR.

Process high volumes of AR transactions for US/EMEA/APAC auctions: confirm payments, generate invoices, post adjustments, handle refunds, reconcile AR sub-ledger to GL, assist collections, investigate delinquencies, support month-end close, and maintain customer account records.