Manages assigned customer accounts, resolves issues, drives sales growth, and coordinates orders from initiation through delivery. Responsibilities include inventory and shipment tracking, customer site visits, account planning, vendor quoting and relationships, Mill Test Report approvals, non-conformance support, recordkeeping, and reporting account performance. The role collaborates with Supply Chain, Operations, Quality, and management while following HSE, QMS, and corporate policies.
Overview
Company Name: Tube Supply
Title of Position: Account Manager
Position Type: Full-Time; Non-Remote
Location: Melrose Park, IL
Founded in 2016, Tube Supply provides quality steel tube and bar in alloy, stainless, and carbon for oil and gas applications, including drilling, completions, production, and downhole tools. Our steel tubular and bar products are tailored specifically to meet the demands of the oil and gas industry, including high pressure, high temperature (HPHT) and sour (H2S) well environments. Tube Supply clients are leading oil and gas service companies, OEMs, and manufacturing centers globally.
Our goal is to maintain a stable, fun work environment while delivering satisfaction to the marketplace. We live closely by our core values: excellence, loyalty, and fun. These are seen throughout our interactions with customers, within the company, and in each of our employee’s everyday lives.
The salary range is $65,000-$85,000 depending on experience.
ResponsibilitiesDescription of Responsibilities:
- Serve as the primary contact for assigned accounts, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction
- Drive sales growth by understanding customer needs, proposing tailored solutions, and promoting Tube Supply’s products and services
- Oversee order processing from initiation to delivery, including managing inventory levels, tracking shipments, and troubleshooting any issues that arise
- Collaborate with internal departments such as Supply Chain, Operations, and Quality to ensure inventory availability and service delivery
- Visit customer sites to align with business needs
- Develop annual business plans for assigned accounts, collaborating with management for appropriate alignment and integration of company goals
- Approve MTR’s to customer specifications
- Obtain quotes from vendors, manage relationships and ensure timely response and service quality
- Assist management and Quality Control with customer Non-Conformances (NCRs)
- Maintain accurate records of sales, orders, and customer interactions
- Provide regular updates regarding account performance and market trends
- Adhere to all HSE, QMS, and corporate policies
Required Skills and Experience:
- Minimum 2 years of experience in Sales or Sales Support role
- Minimum 2 years of experience with reading and understanding Mill Test reports and Customer Specifications
- High level communication, computer, and document processing skills
- Excellent critical thinking ability
- High level attention to detail
- Able to plan, prioritize, and multi-task
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