Assists with managing front office hotel operations, including staffing, training, scheduling, coaching, guest satisfaction, financial controls, inventory, group rooming lists, occupancy management, and compliance with hotel and OSHA standards. Oversees operations when senior front office leadership is absent and supports consistent guest service and associate performance.
Summary
The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O’Hare.
An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands-on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.
Currently, we are seeking an Assistant Front Office Manager.
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee all front office operations in the absence of the Front Office Manager or Director of Operations.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
- Review correspondence from guests and incident logs; direct staff according to information obtained.
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Practice safe work habits, wear protective safety equipment and follow OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate or Bachelor’s degree preferred.
- 1 to 3 years hospitality related experience, including front desk operations experience.
Hotel Benefits and Perks
- Competitive wages for full time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k
- Free Basic Life Insurance
- Hyatt Hotel Discounts
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
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