Lead and develop the dealership BDC team to manage inbound/outbound calls, internet leads, CRM follow-up, appointment setting, no-show and CSI follow-ups, and collaborate with sales leadership to drive showroom traffic and performance. Hire, coach, monitor quality, and approve reps' compensation.
Description
Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our Sycamore Hyundai dealership BDC team.
You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience.
What You’ll Do:
- Lead and develop the BDC team—hiring, coaching, and motivating reps
- Handle all incoming sales and service calls (when applicable)
- Monitor call recordings and coach for quality and effectiveness
- Manage internet leads and dealership CRM manifest follow-up
- Make outbound prospecting and appointment reminder calls
- Oversee no-show follow-ups, CSI calls, and service drive opportunities
- Collaborate with Sales Managers and GMs on showroom traffic and strategy
- Review and approve bonus/commission numbers for reps
Requirements
What You Bring:
- 3+ Auto Sales Management Required
- Prior experience in BDC Management is strongly preferred
- Strong communication, organization, and team leadership skills
- Proven ability to coach, motivate, and hold a team accountable
- Comfortable working with CRMs, lead management systems, and dealership tools
Perks & Benefits:
- Competitive pay with performance bonuses
- Full benefits package
- Growing company with internal promotion opportunities
- Work in a fast-paced, team-first dealership environment
Compensation:
- 140K+ per year
Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.
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