Handles incoming phone calls and internet leads, responds to customer inquiries, schedules vehicle appointments, follows up with unsold customers, maintains customer databases, updates vehicle listings, and supports repeat business and sales activities. The role requires strong communication, organization, customer service, computer, and follow-up skills. Automotive sales experience and bilingual ability are advantageous but not required.
Description
Job Summary
Business Development Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Duties/Responsibilities
- Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email, or in person).
- Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance.
- Maintain an ongoing customer database to capture repeat business.
- Keep the website up-to-date with vehicle specifications and availability.
- Schedule appointments with interested buyers for test drives and delivery of vehicles.
- Disclose terms of sales with consumers and review sales with dealership management.
Required Skills/Abilities
- Previous customer service experience.
- Previous call center and/or Internet sales experience is a plus.
- Sales experience is a plus, but not required.
- CRM experience is a plus.
- Requires strong communication skills to work most effectively with customers.
- Must be Internet savvy, have good computer skills, and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date.
- Excellent follow-through and follow-up skills.
- Being bilingual is a plus!
Requirements
Education and Experience
- Customer service and/or general sales background.
- A college graduate looking to pursue a career in sales is a plus.
Compensation & Benefits
- The employee will be paid an hourly wage of $16.00–$20.00 per hour. Starting pay is determined based on factors such as experience, qualifications, skills, education, and geographic location.
- Benefits: Comprehensive benefits package including health insurance, dental insurance, vision insurance, 401(k) with company match, paid time off, and employee discounts.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Similar Jobs
Automotive
Responds to phone, internet, and live chat inquiries, provides initial product information, schedules service appointments, follows up with leads and no-shows, and maintains daily CRM records. The role requires strong customer service, communication, computer, teamwork, and follow-up skills while collaborating with dealership sales teams and management.
Top Skills:
CRMEmailLive ChatPhone
Automotive
Handles inbound dealership leads and customer inquiries, schedules and confirms sales appointments, follows up through phone, text, and email, maintains accurate CRM records, and collaborates with sales and management to maximize opportunities while delivering a customer-focused experience.
Top Skills:
CRM
Automotive • Retail
Engages prospective automotive customers through internet leads, calls, texts, and online inquiries; answers vehicle questions, schedules and confirms sales appointments, follows up with prospects and prior customers, maintains CRM records, supports sales campaigns, and meets performance goals while delivering a strong customer experience.
Top Skills:
Crm Systems
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
