Business Program Manager, Strategy & Transformation - MCAPS Core

Microsoft Customer and Partner Solutions–Core (MCAPS Core) accelerates customer outcomes and business growth by bringing together product, engineering, marketing, sales, customer success, and partners around a common customer mission. The Strategy & Transformation team identifies emerging opportunities, designs and tests new programs and operating models, and scales approaches that deliver AI-first transformation, customer value, and measurable commercial impact. 

We are seeking Business Program Managers to lead complex initiatives across the MCAPS Core portfolio. Depending on the opportunity, you may lead executive programs spanning customer, partner, and growth motions; build programs for Digital Native and emerging-business customers; or develop industry-focused programs in Financial Services, Energy & Resources, or Manufacturing. 

We are hiring for the following roles:  

• Business Program Manager - Financial Services industry 
• Business Program Manager - Energy & Resources industry 
• Business Program Manager - Manufacturing industry 
• Senior Emerging Business Programs Lead (Digital Native customer focus) 
• Business Program Manager to lead executive programs across the MCAPS-Core portfolio 

Across these focus areas, you will turn priorities and customer insights into actionable programs, bring together stakeholders across organizational boundaries, establish clear measures of success, and help scale approaches that work. Candidates will be considered for opportunities that align with their experience, expertise, and interests. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we bring a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Lead strategic programs and cross-functional execution 

• Translate business priorities and customer needs into program strategies, operating models, execution plans, and measurable outcomes. 

• Conducts program landscape research and analysis (e.g., internal/external market, customer insights, delivery/sales patterns) to identify stakeholders, define program scope, and ensure competitiveness. 

• Coordinate work across sales, customer success, support, engineering, commercial, enablement, partner, and industry teams, as relevant to the program. 

• Establish objectives, stakeholder responsibilities, governance, milestones, operating rhythms, budgets, risks, and dependencies. 

• Drive initiatives from planning through implementation, including pilots, documentation, readiness, and transition to long-term owners where appropriate. 

Measure impact and drive adoption 

• Ability to engage with customers to identify or define the KPIs they would use to measure value from investment in AI transformation opportunities 

• Define success using appropriate KPIs, OKRs, ROI, customer outcomes, adoption, usage, and commercial measures. 

• Monitor program health, evaluate business value and risk, and use evidence and lessons learned to improve, scale, or retire programs. 

• Build stakeholder alignment and change plans, including communications, onboarding, training, reskilling, or partner readiness where needed. 

Focus-area responsibilities 

Depending on the opportunity, responsibilities may include one or more of the following: 

• Executive programs: Design and implement complex commercial programs across the MCAPS Core portfolio, connecting customer, partner, and growth motions and coordinating large, cross-functional stakeholder groups. 

• Emerging Business: Develop a deep understanding of how Digital Native companies build, scale, adopt cloud and AI technology, and engage with Microsoft across their lifecycle. Identify friction in the customer experience and use customer and ecosystem evidence to shape cross-organizational programs and focused pilots. Work independently to test what works, measure results, and prepare successful initiatives for sustainable ownership. This work requires strong customer and business judgment, comfort with ambiguity, and the ability to move work forward without an established playbook. 

• Financial Services: Identify high-value industry and customer opportunities, translate AI and technology trends into scalable programs and use cases, and partner across teams to drive modernization, adoption, customer value, usage, and commercial growth. 

• Energy & Resources: Identify emerging customer needs and industry-specific AI opportunities, develop repeatable programs that address industry challenges, and connect Microsoft capabilities with customers, partners, and field teams to drive adoption and measurable business outcomes. 

• Manufacturing: Identify priority scenarios and AI-enabled opportunities across the manufacturing value chain, develop scalable programs and use cases, and help customers improve operations, productivity, resilience, adoption, and commercial outcomes.

Required Qualifications :

• Bachelor’s degree in Business, Operations, Finance, or a related field and 4+ years of experience in program management, process management, or process improvement; or equivalent experience. 

Preferred Qualifications :

• Master’s degree in Business, Operations, Finance, or a related field and 6+ years of experience in program management, process management, or process improvement; or bachelor’s degree in a related field and 8+ years of such experience; or equivalent experience. 

The following experience may be particularly relevant depending on the focus area: 

• Leading large, complex commercial programs in a global enterprise environment and working across 30+ stakeholders from varied functions, such as technical, business, finance, and change management. 

• Building programs or operating models for Digital Native companies or emerging businesses, including work that spans organizational boundaries and involves ambiguity. 

• 2-3 years of experience developing customer growth, transformation, adoption, or AI programs in Financial Services, Energy & Resources, or Manufacturing.