Commissions Support Specialist

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. You're a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction. You're driven by personal growth opportunities in a dynamic, fast-paced environment.

What you'll do and how you'll have an impact

• Resolve Advisor commission tickets through detailed analysis and investigation
• Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met
• Leverage multiple systems and data sources to research and resolve commission-related issues
• Communicate with Advisors via email or phone to explain investigation findings and resolutions
• Monitor customer satisfaction and escalate issues as needed
• Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions.
• Perform other duties as assigned by management

What we're looking for

• Minimum of 2 years of experience in financial analysis, sales compensation, or commission-related roles
• Experience with, or exposure to, the telecom industry is preferred
• Advanced working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, macros, advanced formulas)
• Proficiency with Google Workspace (G Suite), Microsoft Office, and other business software applications
• Self-starter mentality, with the motivation to troubleshoot problems, improve processes, and exceed goals
• Excellent time management and organizational skills, with strong attention to detail
• Ability to work accurately and effectively in a high-volume environment with minimal supervision
• Ability to handle difficult or disgruntled customers professionally
• Excellent verbal and written English communication skills with proven ability to collaborate interdepartmentally

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting [email protected].

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