Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary:
The Competitive Intelligence Analyst will serve as the go-to person for reference data points from different competitors to inform our pricing strategy and tactics. This role will be responsible for all tasks related to competitive data including the research, gathering, analysis, and delivery of competitive insights and recommended actions/opportunities. The analyst will partner with our external data vendors to identify opportunities for adding value through respective relationships. This role will apply a combination of data science and advanced data management skills to create and build a database of confident competitive benchmarking for both exact and functional product matches.
Analysts will also require strong communication skills to translate data-driven insights into actionable business recommendations. They are expected to work collaboratively across Zoro departments including Analytics, Finance, Marketing, and many others. As a core function of Zoro's business, pricing helps drive the success of multiple projects and initiatives. A successful candidate will demonstrate an ability to understand Zoro's unique business objectives and anticipate how pricing and competitive analysis can be used to achieve Zoro's mission.
Duties and Responsibilities:
- Analyze competitive needs, surveying the market to define competitor coverage goals, resources to provide, and competitive strategies to implement
- Leverage Artificial Intelligence to increase efficiency and unlock new analytical capabilities
- Interpret data, analyze results using statistical techniques and develop/maintain reporting
- Work collaboratively across Zoro departments including Technology, Data Science, Category Management, Product, Finance, Marketing and many others
- Assist in analytical projects that uncover actionable customer insights to guide short-term and long-term efforts on customer acquisition and retention
- Use strong communication skills to present findings and recommendations up to executive level and build support for pricing initiatives
- Assist in external vendor management to identify additional opportunities to drive value and maintain efficient data use.
- Understand and research fundamental drivers of Zoro’s success and partner cross functionally to test and learn
- Analyze and identify areas where further data manipulations are needed to normalize the data across competitors
- Conduct primary and secondary research on competitors’ prices and marketing strategy, understanding and assessing confidence factors for the matches received
Minimum Qualifications:
- A Bachelor’s degree is required in related fields such as Mathematics, Data Science, Business Intelligence, Statistics
- 1+ years experience in Pricing, Analytics, Data Science or equivalent analytical field
- Proficiency with SQL , R and/or Python
- Experience in practical application of OpenAI, Gemini or other artificial intelligence APIs
- Proven history of applying problem solving skills when working with limited data & resources
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Communicating complex data analysis to both technical and non-technical stakeholders
Preferred Qualifications:
- Familiarity with Git, Docker, and Airflow is preferred
- Previous experience on competitive intelligence/pricing
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Top Skills
Zoro Chicago, Illinois, USA Office
Our headquarters are conveniently located in Downtown Chicago, above the Ogilvie Transportation Center. Zoro employees can choose to work on-site, remotely or hybrid to experience the best of both worlds!
Similar Jobs at Zoro
What you need to know about the Chicago Tech Scene
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
