Consumer Intelligence & Strategic Analytics Lead, SVP - US Consumer Cards

The Consumer Intelligence & Strategic Analytics Lead serves as a trusted advisor to senior leadership, delivering insights into consumer behavior, customer trends, competitive dynamics, and portfolio performance that inform strategic decision-making and growth priorities. This individual will lead high-impact analyses for executive and investor forums, identify emerging opportunities and risks, and develop scalable AI-enabled capabilities that accelerate insight generation across US Consumer Bank
Responsibilities:

• Serve as a trusted analytics partner to senior leadership, delivering insights that support strategic decisions, growth planning, and enterprise priorities
• Lead executive reporting, earnings support, investor-relations analyses, and leadership-review materials
• Deliver consumer behavior insights, strategic analytics, and competitive benchmarking to identify emerging trends, growth opportunities, and portfolio risks
• Influence business strategy through partnership with stakeholders across Product, Marketing, Risk, Finance, Technology, and Strategy
• Lead development of AI-enabled analytical capabilities that automate recurring insights and improve organizational effectiveness

Recommended Qualifications:

• 10+ years of experience in analytics, strategy, consulting, or financial services.
• Deep expertise in consumer behavior, customer analytics, portfolio performance, and competitive intelligence.
• Strong analytical, problem-solving, and strategic thinking skills, with the ability to translate data into business action.
• Demonstrated success influencing senior leaders through executive-level analyses and recommendations.
• Proficiency in SQL, SAS, Python, Tableau, Power BI, or similar analytical tools.
• Experience leveraging advanced analytics, AI, or GenAI to improve decision making.
• Exceptional communication and stakeholder management skills in a highly matrixed environment.

Education:

• Bachelor's degree in Statistics, Economics, Finance, Business, Data Science, Operations Research, or a related quantitative discipline required.
• MBA or Master's degree in a quantitative or business-related field preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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