Provide end-to-end technical support to global quantum computing customers. Troubleshoot experimental setups across quantum modalities, investigate hardware and software issues, collaborate with R&D on long-term solutions, communicate workarounds, support hardware installations, document resolutions, and travel globally to customer sites. The role requires experimental physics expertise, Python proficiency, and strong technical communication skills.
Description
Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.
We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies ambition and positivity. Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.
Responsibilities:
- Own and provide end-to-end support to our global customers
- Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer’s experiments and setup across various quantum modalities
- Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
- Suggest and communicate a workaround to the user
- Research and identify solutions to recurrent software and hardware issues
- Manage ongoing communication and ensure customer satisfaction
- Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
- Maintain a profound understanding of the system’s known issues
- Support hardware installations
- Travel globally to customer sites and resolve issues
- Document technical knowledge and issue resolution procedures
- MSc or equivalent in experimental physics, with hands-on experience - Must
- Proficiency in Python – Must
- Experience with working in a Linux environment – Advantage
- Basic knowledge of IT and specifically computer networks – Advantage
- Passionate about technology and able to dive into new technologies quickly
- Independent, responsible, self-motivated with a can-do attitude, who loves to solve problems
- Excellent verbal and written skills in English
Similar Jobs
50 Minutes Ago
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manages Environmental Casualty underwriting strategy, complex referrals, profitability and exposure monitoring, underwriting guidelines, product enhancements, and underwriter coaching. Supports workers’ compensation and casualty product strategies while developing broker, client, and distribution relationships. Requires advanced environmental casualty underwriting expertise, people management experience, strong analytical and negotiation skills, and occasional travel for client and broker visits.
Food • Retail • Agriculture • Manufacturing
Supports portfolio and marketing strategies for McCain’s key foodservice brand portfolios. The role develops customer and consumer insights, identifies growth opportunities, leads innovation commercialization, manages portfolio performance, contributes to business planning, and analyzes category and SKU results. It partners with cross-functional teams across sales, innovation, insights, supply chain, and marketing operations to drive profitable growth, market share, customer value, and portfolio competitiveness.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft WordStage-Gate
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead diligence support, M&A integration planning, execution, and operational infrastructure for CrowdStrike’s corporate development function. Coordinate cross-functional workstreams, manage change and stakeholder alignment, track integration KPIs and synergies, and report risks to executives. Build repeatable playbooks, templates, governance processes, and AI-enabled tools. Support Falcon Fund portfolio companies through QBRs, financial reporting oversight, partnership coordination, and strategic alignment with CrowdStrike’s platform and go-to-market organization.
Top Skills:
AICloudCybersecurityDataEnterprise SaasGtm Systems
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
