Tock is looking for an experienced Director of Sales Operations to join our Sales team. You will report directly to our Senior Director of Sales and partner with finance and marketing leadership to develop and track revenue forecasting, team performance, and KPIs to promote visibility across the organization. You will be the primary contact for the sales organization for process and data related questions.
This is a hybrid role working out of our Chicago office three days per week.
You'll Get To...

• Lead Sales Operations, providing guidance to enhance team performance
• Lead the development of new initiatives for the sales team focused on enhancing salesperson productivity and reducing customer acquisition costs
• Identify opportunities to increase revenue including making recommendations and suggestions on go-to-market strategies
• Identify opportunities to improve our operational efficiencies and, implement improvements, and align the business.
• Oversee the implementation of, and help develop our tech stack, including gathering requirements, monitoring data hygiene, and implementing and documenting solutions to meet our needs
• Manage sales collateral for access by sales reps
• Promote communication best practices for sales and sales support
• Maintain data integrity within sales systems, including Salesforce CRM, and ensure data compliance, cleanliness and governance
• Develop reporting (daily/weekly/monthly/quarterly) and dashboards for the sales organization that focus on improving efficiency, and productivity
• Conduct detailed analysis and communicate results through written and verbal channels.
• Run monthly sales representative commission reports
• Work with the Sales leadership team and colleagues to improve accurate business planning and territory management, pipeline forecasting, and methodology adoption to track sales results with periodic metrics/KPI reporting and insights
• Develop and implement processes to improve pipeline efficiency and management. This includes working with the Field Ops and Sales leadership to improve sales pipeline reporting and deal hygiene, and the Strategy and Finance teams to develop accurate sales forecasts and plans
• Collaborate with Tock leadership to develop and implement strategic initiatives that align with business objectives
• Collaborate with other departments, including Marketing, Finance, and Account Management, to ensure cohesion in overall business strategies
• Collaborate with Marketing to ensure lead management processes, metrics and policies

Who We're Looking For

• Bachelor's degree required; technical or business-related field ideal
• 5-7+ years of relevant Sales Operations work experience with field or outbound sales reps within the SaaS industry
• Experience with Salesforce pipeline management and reporting
• Experience with the Outreach.io suite (Commit, Kaia)
• 5+ years experience analyzing data and presenting results
• Experience managing multiple projects concurrently
• Advanced spreadsheet skills, proficiency with Google suite, and experience with SQL and Looker ideal
• Experience designing Revenue Performance Insights, Sales coverage modeling, Sales productivity, revenue reporting, forecasting and pipeline management.
• Understanding of the current B2B SaaS environment and common pipeline generation techniques and strategies used within this environment

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $160,000 - $257,600 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Tock employees are eligible to receive equity in the company as part of their total compensation.
Tock's Growth

• Awarded Fast Company's "Most Innovative Companies" in 2021
• Awarded Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, and 2024
• Awarded America's Hottest Brands of 2020 by AdAge
• Won Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Named one of 2019's 50 Startups to Watch
• Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About Tock
Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers .
Our Commitment
Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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