EHR APPLICATION SPECIALIST

This is an on-site, in-person position

SUMMARY:

The EHR Application Specialist is a specialized IT professional responsible for the effective implementation, configuration, and support of the eClinicalWorks (eCW) electronic health record (EHR) and practice management system. This role requires a deep understanding of healthcare workflows and IT expertise to ensure that healthcare providers can utilize the eCW system efficiently and effectively in their daily operations. The eClinicalWorks Application Analyst plays a crucial role in optimizing the functionality of the eCW software and ensuring seamless integration with other healthcare systems and technologies.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with the implementation team to install, configure, and customize the eClinicalWorks EHR and practice management modules based on the specific needs of the organization.
• Work closely with end-users, administrators, and other stakeholders to gather requirements and design workflows that align with best practices and regulatory guidelines.
• Conduct comprehensive training sessions for healthcare staff, including physicians, nurses, and administrative personnel, to ensure they are proficient in using the eClinicalWorks system effectively.
• Provide ongoing support to end-users, addressing their inquiries, troubleshooting issues, and resolving technical problems related to eCW software usage.
• Analyze existing healthcare processes and workflows to identify areas of improvement and efficiency enhancements through eCW system usage.
• Propose and implement changes to streamline clinical and administrative operations, maximizing the benefits of the EHR system.
• Perform regular system maintenance tasks, including software updates, patches, and data backups, to ensure the eClinicalWorks application remains secure and up-to-date.
• Evaluate new software releases and updates to determine their suitability for the organization and implement them as necessary.
• Collaborate with IT teams to integrate the eCW system with other healthcare applications, such as laboratory systems, radiology systems, and billing systems, to ensure seamless data exchange and interoperability.
• Develop and maintain custom reports and dashboards to provide actionable insights to healthcare providers and management, supporting informed decision-making.
• Ensure data accuracy, security, and compliance with relevant healthcare regulations and data protection standards.
• Conduct rigorous testing of the eCW system to identify and rectify any bugs, errors, or performance issues before the system's implementation or after updates.
• Implement quality assurance processes to maintain high system reliability and user satisfaction.
• Stay informed about relevant healthcare industry regulations, such as HIPAA and Meaningful Use, and ensure the eClinicalWorks system adheres to these guidelines.
• Implement security measures to safeguard patient health information and maintain the confidentiality of sensitive data.
• Performs other duties as assigned.

This position requires compliance with all of Alivio’s written standards, including its Standards of Conduct, Joint Commission standards, all policies and procedures and Corporate Compliance requirements.  Compliance will be considered as part of the regular performance evaluation.

SUPERVISORY RESPONSIBILITIES:  

• None 

KEY INTERRELATIONSHIPS:

• HIT Staff
• Operations and Clinical Support Staff 
• All Providers 

WORKING CONDITIONS:

OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

Full-Time Benefits:

• Paid Time off (Vacation, Paid Sick Leave and Paid Leave)
• Full Health Benefits (Medical , Dental , Vision, Disability, Life Insurance. )
• 403B Retirement Plan.

Salary Range:

• $60,000.00- $70,000.00 Based on qualifications and experience.

QUALIFICATIONS:

Education:

Bachelor’s Degree in Health Informatics, Computer Science, Information Technology or a combination education and related work experience.

Licensure:

Experience:

Previous experience in EHR implementation, specifically eClinical Works, required.

Special Training:

Demonstrated Competencies:

Proficient in Electronic Health Record; Knowledge of HEDIS measures; Ability to work independently with minimal direction after training, but able to work cohesively with team as well; Proficient in Microsoft Word and Excel; Exceptional organizational and interpersonal skills, with attention to detail required; strong oral/written communication skills is a must; Ability to work collaboratively in a team and manage multiple priorities, utilize effective time management skills.