ETL & Informatica Application Support Engineer - Virtual

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.

“This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire.”

​This is a 24x7 environment and on-call work is expected

About the Role

Alight is looking for an ETL/Informatica Application Support Engineer with strong analytical skills, excellent troubleshooting abilities, and a proactive approach. The ideal candidate will drive stability and continuous improvement in production environments, working independently in a fast-paced setting while delivering high-quality support within the Applications Support team. 

The IT Support Engineer is part of a team responsible for 24X7 customer support for Alight’s proprietary Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues upon first contact within the team whenever possible; documenting tickets with triage information before escalating to next tier; providing ongoing support until issues are resolved.

Responsibilities

• Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations. 
• Analyse and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs. 
• Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures. Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes. 
• Ensure stability of data ingestion pipelines spanning batch, nearrealtime, and realtime patterns. Finetune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies. 
• Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance. 
• Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning. Work closely with cross functional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines. 
• Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency. 
• Ensure compliance with published support, development, coding, and testing standards, as well as change management practices. 

Requirements

• 3-5 years of experience in ETL application support, Informatica PowerCenter/Cloud, and SQL Server in production environments. 
• Practical experience with SQL Server, including schema understanding, stored procedure development, query tuning, and optimization. 
• Handson experience with job scheduling tools such as ControlM or AutoSys for monitoring and support automation. 
• Excellent communication skills and ability to work both independently and as part of a distributed global team.  
• Strong analytical thinkers with the ability to troubleshoot complex data and integration issues effectively. 
• Flexible, adaptable, and pragmatic, with the ability to remain focused on objectives while handling shifting priorities. 

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that people with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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