Responds to phone, email, and online inquiries; nurtures sales leads; answers customer questions; schedules dealership appointments, test drives, and vehicle purchases; tracks interactions and follow-ups in CRM software; collaborates with sales and marketing teams to improve lead conversion; and maintains knowledge of inventory, promotions, and dealership events while delivering excellent customer service.
Internet Sales Representative – Toyota of Downtown Chicago
Location: Chicago, IL | On-site
Murgado Automotive Group is hiring a customer-focused Internet Sales Representative for Toyota of Downtown Chicago. In this role, you will respond to online and phone inquiries, nurture sales leads, schedule dealership appointments, and create an exceptional customer experience from first contact through follow-up.
Job Type: Full-time
Schedule: [Add expected schedule, including weekend availability]
Compensation: Competitive hourly pay plus performance-based bonuses and incentives [Add pay range]
What You’ll Do
- Respond to inbound inquiries from customers via phone, email, and online chat in a prompt and professional manner.
- Engage with potential customers to understand their needs, answer questions, and provide information about our products and services.
- Proactively reach out to existing and potential customers to follow up on leads and schedule appointments for test drives and vehicle purchases.
- Utilize customer relationship management (CRM) software to track and manage leads, appointments, and follow-up activities.
- Collaborate with sales and marketing teams to develop and implement strategies to increase lead generation and conversion rates.
- Provide exceptional customer service and build rapport with customers to foster long-term relationships and drive customer loyalty.
- Stay informed about our inventory, promotions, and dealership events to effectively communicate information to customers.
What We’re Looking For
- Customer service or sales experience required; automotive dealership experience is preferred.
- Strong communication skills with the ability to engage customers effectively over the phone, email, and online chat.
- Excellent interpersonal skills and the ability to build rapport with customers.
- Proficiency in using computer systems and CRM software to manage leads and customer interactions.
- High level of motivation and the ability to work independently as well as part of a team.
- Enthusiasm for providing exceptional customer service and creating positive experiences for customers.
Benefits and Perks
- Competitive hourly wage with opportunities for performance-based bonuses and incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
- Supportive and collaborative work environment with opportunities for growth and advancement.
Apply Today
Ready to turn customer interest into dealership visits? Apply today with your resume and join Murgado Automotive Group as an Internet Sales Representative at Toyota of Downtown Chicago.
Murgado Automotive Group is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
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