Lead ATM Systems Engineer

Candidates must be able to work on-site in Buffalo, NY, for one week per month as part of the role’s regular work arrangement. Advanced round interviews will be conducted in person.

Join a highly visible engineering team responsible for the technology that powers M&T Bank's ATM and TCR ecosystem, supporting millions of customer transactions annually. As a Technical Engineer IV supporting ATM and TCR technologies, you will serve as a technical specialist and senior engineering resource across the platforms, applications, and infrastructure that enable critical customer-facing banking services.

This role works at the intersection of systems engineering, automation, application deployment, infrastructure design, platform support, and customer experience. You will be responsible for designing, implementing, maintaining, and enhancing vendor-provided ATM and TCR software platforms and related technologies, while providing technical direction for complex initiatives and helping establish engineering standards and best practices across the environment.

While this is not a traditional software engineering role focused on building applications from scratch, the position requires advanced technical expertise and the ability to evaluate complex systems, develop automation solutions, lead technical troubleshooting, influence platform design, and translate business and functional requirements into reliable technology solutions.

One of the most unique aspects of this role is the ability to see the direct impact of your work. Whether leading a platform upgrade, deploying new ATM functionality, improving a customer-facing experience, strengthening platform stability and security, or introducing automation across the environment, your contributions will directly influence a technology channel used by customers every day.

This is an excellent opportunity for highly experienced systems engineers, technical engineers, infrastructure engineers, platform engineers, and systems administrators who enjoy solving complex technical challenges, providing technical leadership, working with modern automation technologies, and developing deep expertise in a highly specialized area of financial services technology.

Primary Responsibilities

• Work closely with Technology management, senior engineers, support teams, business partners, and vendors to design, develop, implement, and manage technical solutions that meet current and future needs of the organization.
• Serve as a technical specialist for ATM/TCR platforms and related technologies, providing technical direction and expertise for complex engineering initiatives, platform enhancements, upgrades, and production issues.
• Lead and contribute to infrastructure architecture and design, research and development of new or expanded systems, creation of technology standards and policies, analysis of user requirements and operational constraints, system integration testing, and user acceptance testing.
• Independently evaluate complex business and technical requirements and translate them into scalable, reliable, secure, and supportable technology solutions.
• Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of problems and opportunities, elicit business requirements, and recommend appropriate technical solutions.
• Lead and coordinate technical interactions with ATM/TCR technology vendors and vendor resources, including evaluation of proposed solutions, troubleshooting, upgrades, enhancements, and implementation activities.
• Design, deploy, install, configure, maintain, and support vendor-provided ATM/TCR applications and associated enterprise technology platforms.
• Provide technical leadership for software deployments, vulnerability remediation, patch management, platform upgrades, lifecycle activities, and initiatives designed to improve operational stability and resilience.
• Design, develop, and enhance automation solutions supporting software installation, deployment, configuration, monitoring, maintenance, and operational processes.
• Lead troubleshooting and root-cause analysis of complex infrastructure, application, integration, and platform issues across multiple interconnected systems, and recommend long-term remediation strategies.
• Identify opportunities to improve the reliability, scalability, security, maintainability, and customer experience of ATM/TCR technology platforms.
• Evaluate new technologies, vendor capabilities, platform enhancements, and engineering approaches and provide recommendations based on technical and business requirements.
• Develop and maintain technical architecture, engineering, implementation, support, and operational documentation.
• Establish, follow, and promote engineering standards, industry best practices, technical procedures, and repeatable processes across supported technologies.
• Mentor and coach less experienced engineers, technicians, and integrators. Review technical documentation, designs, proposals, implementations, and changes proposed by less experienced staff.
• Maintain advanced knowledge of Bank applications, systems, development environments, and infrastructure technologies, as well as detailed expertise in vendor technologies and services used by the Bank.
• Collaborate across infrastructure, application, security, network, operations, business, and vendor teams to successfully deliver complex technology initiatives.
• Seek to expand knowledge and understanding of Financial Services trends, practices, technologies, and emerging capabilities on a continuous basis.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

• Combined minimum of 8 years’ higher education and/or work experience in systems design, management and/or architecture.
• Strong understanding of the system development and infrastructure lifecycle and architecture, vendor best practices, IT Service Management, and systems design.
• Experience in Technical Engineering, Infrastructure Engineering, Systems Engineering, Platform Engineering, or Systems Administration environments.
• Experience supporting, configuring, deploying, and maintaining complex enterprise software applications and technology platforms.
• PowerShell or Batch scripting experience.
• Experience with software deployment, release management, platform upgrades, and lifecycle management processes.
• Experience with vulnerability remediation, patch management, and operational support.
• Advanced experience troubleshooting complex infrastructure, application, integration, and platform issues.
• Experience analyzing system requirements and contributing to the design and implementation of technical solutions.
• Strong experience working with Windows-based enterprise environments.
• Strong analytical, technical, problem-solving, and troubleshooting skills.
• Ability to work independently on complex technical initiatives with minimal supervision.
• Ability to effectively collaborate with and influence technology, business, management, and vendor stakeholders.
• Strong verbal and written communication skills.

Education and Experience Preferred

• Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or related field.
• Minimum of 8 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications.
• Experience serving as a technical specialist or senior engineering resource for complex enterprise technology platforms.
• Experience supporting vendor-provided applications and enterprise technology platforms.
• Experience in financial services or another highly regulated industry.
• ATM or TCR platform, ATM or TCR software, or self-service banking technology experience.
• Experience supporting technologies from vendors such as Diebold, NCR/Atleos, Hyosung, or similar ATM technology providers.
• Advanced experience with application deployment automation and scripting.
• Experience designing or improving automation used for software deployment, configuration, monitoring, or platform maintenance.
• Strong knowledge of enterprise networking concepts and infrastructure technologies.
• Experience with Group Policy and endpoint management technologies.
• Working knowledge of HTML and CSS.
• Experience supporting highly available, customer-facing technology platforms.
• Experience leading technical troubleshooting and root-cause analysis across integrated systems.
• Experience evaluating technical solutions, vendor capabilities, platform enhancements, or infrastructure changes and providing technical recommendations.
• Experience developing technical standards, engineering documentation, or architecture and design documentation.
• Experience providing technical guidance or mentorship to engineers and other technical resources.

Additional Preferred Competencies

• Ability to translate complex business and functional requirements into structured, high-quality technical solutions using industry-standard approaches.
• Advanced technical engineering skills.
• Advanced analytical, troubleshooting, and problem-solving skills.
• Verifiable advanced knowledge and expertise in relevant industry and/or vendor technologies.
• Ability to assess complex technical environments, identify dependencies and risks, and recommend appropriate solutions.
• Ability to solicit, gather, document, and analyze complex system specifications and requirements.
• Ability to independently lead technical work while collaborating effectively within a broader engineering team.
• Ability to use effective facilitation skills and techniques to elicit and review requirements from diverse stakeholder groups.
• Strong understanding of how applications, infrastructure, networks, security controls, vendor technologies, and operational processes interact within an enterprise environment.
• Ability to provide technical direction and influence decisions without direct authority.
• Ability to review technical designs, documentation, changes, and implementation approaches and provide constructive guidance.
• Strong knowledge of server/client and virtual technologies.
• Process-oriented and logical approach to solving technical problems.
• Strong technical communication and documentation skills.
• Adaptable and capable of quickly learning new technologies in a fast-paced environment.

#LI-JB3