As an Outbound Setup Call Specialist, you will conduct outbound calls to prospective customers, schedule appointments, and maintain records. You will engage with clients professionally, meet call targets, and ensure a smooth onboarding experience.
This is a remote position.
Our client is looking for a driven and articulate Outbound Setup Call Specialist to join their growing team. They operate in the health technology sector, providing award-winning medical alert devices, remote care support services, and a 24/7 call center — earning widespread recognition for their customer-centric approach and innovative solutions for home-based care. In this role, you will be the first point of contact with prospective customers, playing a key part in expanding their reach and helping people access the care tools they need.
Responsibilities
- Conduct outbound calls to prospective customers to introduce, explain, and schedule setup appointments for the company's products and services.
- Engage professionally and persuasively with potential clients, clearly communicating the value and benefits of the offerings.
- Follow up with leads systematically to ensure a smooth handoff and high conversion rate.
- Maintain accurate records of calls, contacts, and outcomes in the designated CRM or tracking tool.
- Meet or exceed daily and weekly outbound call targets and setup appointment goals.
- Represent the company's brand in a professional, courteous, and positive manner at all times.
- Collaborate with internal teams to ensure a seamless customer onboarding experience.
Requirements
- Full professional proficiency in English — spoken and written — is an absolute requirement.
- Demonstrated experience in outbound calling, telemarketing, customer service, or a related field.
- Strong verbal communication skills with the ability to build rapport quickly over the phone.
- Self-motivated, goal-oriented, and capable of working independently in a remote setting.
- Reliable internet connection and a quiet, professional workspace suitable for making calls.
- Comfortable working with call tracking tools, CRM platforms, or similar software.
- High level of professionalism, punctuality, and accountability.
Qualifications
- High school diploma or equivalent required; additional education in sales or communications is a plus.
- Prior experience in B2C or B2B outbound calling environments strongly preferred.
- Familiarity with the healthcare or health technology industry is an advantage but not mandatory.
- Proven track record of achieving performance targets in a phone-based role.
- Excellent listening skills and the ability to tailor conversations to different customer profiles.
Benefits
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