Associate Account Manager - Tock at Tock (Chicago, IL)
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The Gig
As an Associate Account Manager, you will help to support our Account Management team through the software implementation process, client relationships, performance analysis and customer success on Tock's platform. You are detail oriented, express excellent communication skills and have the ability to problem solve in a fast-paced environment. You will report directly to the Associate Director of Account Management and be based in Chicago.
All Squarespace and Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.
You'll Get To...
Who We're Looking For
Benefits & Perks
Tock's Growth
About Tock
Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.
About Squarespace
Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit www.squarespace.com .
Our Commitment
Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
As an Associate Account Manager, you will help to support our Account Management team through the software implementation process, client relationships, performance analysis and customer success on Tock's platform. You are detail oriented, express excellent communication skills and have the ability to problem solve in a fast-paced environment. You will report directly to the Associate Director of Account Management and be based in Chicago.
All Squarespace and Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.
You'll Get To...
- Help with multiple implementations, while maintaining deliverables
- Develop new customer project plans and keeping them updated
- Partner with Account Managers on customer calls and related follow-up
- Help transition customers from implementation to launch
- Monitor customer success, identify any risks, and present solutions
- Investigate and resolve issues
- Conduct periodic client satisfaction follow-ups
Who We're Looking For
- Bachelor's Degree
- 1+ years of account management/customer service in SaaS or B2B software
- Must be a quick learner with the ability to multi-task in a fast-paced environment
- Strong communication and interpersonal skills
- Have strong analytical, problem-solving, and writing skills
- Experience analyzing data and presenting results
- Strong work ethic and high level of professionalism
- Experience using Salesforce
Benefits & Perks
- Health insurance with 100% premium covered for you and your dependent children
- Flexible vacation & paid time off
- Equity plan for all employees
- 401k with employer match
- Paid parental leave
- Fertility and adoption benefits
- Education reimbursement
- Commuter benefit in the form of pretax (US)
- Employee Assistance Program
- Charitable donation match
Tock's Growth
- Awarded Fast Company's "Most Innovative Companies" in 2021
- Awarded Built In's "Best Places to Work" in 2020, 2021, and 2022
- Awarded America's Hottest Brands of 2020 by AdAge
- Won Chicago Tribune's "Game Changer" Award for industry innovation
- Reached a global customer base of 30 countries operating in 200+ cities
- Processed over $1 billion in prepaid reservations
- Named one of 2019's 50 Startups to Watch
- Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more
About Tock
Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.
About Squarespace
Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit www.squarespace.com .
Our Commitment
Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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