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Client Relationship Manager - SMB

| Chicago

The Client Relationship Management Team is responsible for managing current customers with a proactive approach to driving solutions to customer issues, allowing for greater adoption and retention to improve service and growth for our customers. 

As the face of our company to our current customers, you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The ultimate objective of this role is: maintaining successful partnerships with our customers to understand their business needs, drive revenue, and continuously delight them. 

 

You Will:

  • Manage and grow small and mid-size business accounts by proactively and routinely contacting customers to ensure continued/increased business for new and existing accounts
  • Research accounts to assess renewal opportunities
  • Act as the main point of contact for customers regarding general immigration issues by using a consultative and proactive approach
  • Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA), to provide our HR customers with the most up to date case information in a timely manner
  • Provide virtual Envoy Global portal training to HR customers and employees of customers, and partnering with GIA as needed
  • Help create strategic customer assistance protocols and assist with building and maintaining internal policies
  • Work with Envoy’s Account Executives to get new customers onboarded with our technology and services, while tracking for a flawless overall customer experience
  • Provide training to Customer Success Rep new hires on vendor processes and act as an SME to internal Envoy employees
  • Meticulously maintain account records using Salesforce.com
  • Proactively monitor data and reports through the Envoy Web App and Salesforce.com and analyze findings to provide value for our customers
  • Demonstrate strategic business acumen and alignment by analyzing and making recommendations for improved pricing structures based on the needs of the customer, industry standards, and internal corporate goals

 

You Have:

  • 2+ years of related work experience with customer account management, client services, software sales, or partner management
  • Paralegal or consulting experience strongly preferred
  • Ability to collaborate and partner cross-functionally to ensure customer success
  • Proven track record of success within sales and/or customer relationship management
  • Demonstrated experience building, following, and improving upon processes and metrics-based activities
  • Strong problem solving and rapport building skills to move towards mutually agreeable solutions for both the customer and Envoy
  • Experience and accountability with team and others to achieving sales targets
  • Experience working with Microsoft Office, Salesforce.com, and other web-based technologies daily

 

Why Envoy: 

  • Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
  • Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
  • Stock options after one year of employment
  • Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 9 paid holidays per year
  • Paid Parental Leave Program
  • Casual work environment
  • In-office company-paid gym membership with LifeStart Gym
  • Company sponsored lunches, happy hours, and events throughout the year
  • Healthy snacks & unlimited LaCroix
  • Monthly Product Lunch & Learns and ongoing Career Development/Training
  • Moxie Award Winner for Best Service Provider in 2015 and Most Disruptive Startup in 2016
  • Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
  • Chicago Inno 50 of Fire – B2B Winner  
  • Growing social responsibility programs & partnerships
  • Opportunity to work for an organization that changes lives every day!

 

 

Envoy Global is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief.

EOE AA M/F/Vet/Disability

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • Entity Framework Libraries
    • Ninject Libraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MVCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQL AzureDatabases
    • SQL Databases
    • Cosmos DBDatabases
    • SQL Data Warehouse Databases
    • Google AnalyticsAnalytics
    • PowerBI Analytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • OutlookEmail
    • Salesforce Lead Gen

Location

The Loop is a vibrant area with all sorts of eateries, shops, & theaters! Plus, the office is easy to get to with various train and bus stops close by

An Insider's view of Envoy Global

What’s the vibe like in the office?

The vibe in our office is open and welcoming! We have a mixture of people from all over which makes day to day interactions truly enriching. We make sure to get to know one another; rather it be at our monthly All Hands meetings,or grabbing a cup of Cold Brew in the kitchen. Our vibe is to “vibe” with one another & make Envoy one big happy family!

Bri

Office Manager & Executive Assistant

How do you collaborate with other teams in the company?

Technology is only as good as the real people backing it up - from all angles. We collaborate as one to provide a service and platform that is a seamless experience for a typically very document-heavy process. We want people to feel empowered and excited while navigating through a very nerve-wracking process. That is what we are all here for.

Jeanette Gaudio

Senior Sales Account Executive

What does career growth look like on your team?

Career growth is about carrying a sense of urgency and accountability at all times. Build your career by finding the opportunity and not waiting for the opportunity to find you. It’s important to drive change amongst your team, company, but most importantly – yourself.

Mike H.

Sales Director

How do your team's ideas influence the company's direction?

Our semimonthly All Hands Meetings allow employees to see how the company is doing and ask questions in real time to members of leadership. One of our core values is our ability to be candid: we have pulse surveys, manager meetings, hackathons, and encourage all employees to bring up questions and suggestions to any member of leadership.

Lindsay Dagiantis

Vice President, HR

How do you make yourself accessible to the rest of the team?

As the Recruiter here at Envoy, I work with my fellow employees across the board, all departments in one way or another. Envoy really encourages a collaborative and cross-functional culture - where all of our teams unite toward one common goal: helping people work anywhere in the world, and essentially provide the coveted American Dream.

Jess Krichevsky

Talent Acquisition, Senior Recruiter

What are Envoy Global Perks + Benefits

Envoy Global Benefits Overview

•Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
•Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
•Stock options after one year of employment
•Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 9 paid holidays per year
•Paid Parental Leave Program
•Casual work environment
•In-office company-paid gym membership with LifeStart Gym
•Company sponsored lunches, happy hours, and events throughout the year
•Healthy snacks & unlimited LaCroix
•Monthly Product Lunch & Learns and ongoing Career Development/Training
•Built In Chicago’s 2019 Best Places to Work
•Moxie Award Winner for Best Service Provider in 2015 and Most Disruptive Startup in 2016
•Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
•Chicago Inno 50 of Fire – B2B Winner
•Growing social responsibility programs & partnerships
•Opportunity to work for an organization that changes lives every day!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Options Program
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
18 days of PTO + 2 "Floating" days
Paid Volunteer Time
Sabbatical
Envoy offers full-time employees with seven years of continued service the opportunity to take a four-week paid sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We provide thorough and ongoing training. Highly competitive medical, dental, and vision insurance with an option for PPO or HMO. Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects. Fully stocked kitchen, including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle!

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