Client Relationship Manager - SMB
The Client Relationship Management Team is responsible for managing current customers with a proactive approach to driving solutions to customer issues, allowing for greater adoption and retention to improve service and growth for our customers.
As the face of our company to our current customers, you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The ultimate objective of this role is: maintaining successful partnerships with our customers to understand their business needs, drive revenue, and continuously delight them.
You Will:
- Manage and grow small and mid-size business accounts by proactively and routinely contacting customers to ensure continued/increased business for new and existing accounts
- Research accounts to assess renewal opportunities
- Act as the main point of contact for customers regarding general immigration issues by using a consultative and proactive approach
- Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA), to provide our HR customers with the most up to date case information in a timely manner
- Provide virtual Envoy Global portal training to HR customers and employees of customers, and partnering with GIA as needed
- Help create strategic customer assistance protocols and assist with building and maintaining internal policies
- Work with Envoy’s Account Executives to get new customers onboarded with our technology and services, while tracking for a flawless overall customer experience
- Provide training to Customer Success Rep new hires on vendor processes and act as an SME to internal Envoy employees
- Meticulously maintain account records using Salesforce.com
- Proactively monitor data and reports through the Envoy Web App and Salesforce.com and analyze findings to provide value for our customers
- Demonstrate strategic business acumen and alignment by analyzing and making recommendations for improved pricing structures based on the needs of the customer, industry standards, and internal corporate goals
You Have:
- 2+ years of related work experience with customer account management, client services, software sales, or partner management
- Paralegal or consulting experience strongly preferred
- Ability to collaborate and partner cross-functionally to ensure customer success
- Proven track record of success within sales and/or customer relationship management
- Demonstrated experience building, following, and improving upon processes and metrics-based activities
- Strong problem solving and rapport building skills to move towards mutually agreeable solutions for both the customer and Envoy
- Experience and accountability with team and others to achieving sales targets
- Experience working with Microsoft Office, Salesforce.com, and other web-based technologies daily
Why Envoy:
- Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
- Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
- Stock options after one year of employment
- Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 9 paid holidays per year
- Paid Parental Leave Program
- Casual work environment
- In-office company-paid gym membership with LifeStart Gym
- Company sponsored lunches, happy hours, and events throughout the year
- Healthy snacks & unlimited LaCroix
- Monthly Product Lunch & Learns and ongoing Career Development/Training
- Moxie Award Winner for Best Service Provider in 2015 and Most Disruptive Startup in 2016
- Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
- Chicago Inno 50 of Fire – B2B Winner
- Growing social responsibility programs & partnerships
- Opportunity to work for an organization that changes lives every day!
Envoy Global is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief.
EOE AA M/F/Vet/Disability