Technical Consultant at Seal Software – A DocuSign Company
Customer Success | EMEA – London or Remote based in the UK

Closing date: 31 July 2020

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position
We are looking for a seasoned Professional Services Consultant to lead Seal’s technical implementation teams in delivering high value solutions to Fortune 500 customers. This person will be the lead technologist, responsible for defining, implementing and validating quality customer solutions. As a Technical Consultant, you will liaison with customer IT resources, Seal product development and implementation partners to define and deliver robust solutions and customer value.  This position can be based in London or remotely from home.

This role reports to the EMEA Regional Delivery Manager, Professional Services 

Responsibilities

• Oversee implementation of Seal’s Contract Discovery and Analytics platform
• Installation of Seal enterprise platform components within Customer’s secure IT infrastructure
• Integration of Seal’s Contract Discovery and Contract Analytics services with third party contract management platforms (Salesforce, Apttus, Emptoris, etc.)
• Application and verification of custom platform configuration specifications and services
• Extraction, Translation and loading (ETL) of customer’s contract metadata into Seal
• Design and implementation of contract discovery and loading operation to optimize processing and prioritize contract sources 

Basic Qualifications

• Experience of customer facing implementation and consulting projects within a consulting firm, systems integrator and/or an enterprise software company.
• Strong problem-solving skills, with emphasis on complex enterprise platform integrations.
• Proven experience working with and configuring complex, enterprise software platforms
• Understanding of XML, SQL, and enterprise application integration
• Understanding of regular expression logic and structure
• Experience developing product extensions with java-based software platform APIs
• Ability to travel, up to 50%

Preferred Qualifications

• The ideal candidate will have Professional Services delivery experience and a proven track record of defining and delivering complex custom solutions for an enterprise software company
• Bachelors Degree in Computer Science, or other STEM discipline
• Working knowledge of Web Scripting technologies (JavaScript, VB, Perl, etc.)
• Experience in Enterprise Integration tools, ETL and Web Application Development
• Demonstrated knowledge of network operating systems and technologies (Windows or Unix)
• Understanding of network architectures, related technologies (IP, LDAP, SSL, SAML), protocols (TCP/IP, HTML, WebServices) and security
• Experience with implementing Contract Lifecycle Management (CLM) applications a plus

About us

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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