Provides L3/L4 operational support and engineering for Citrix and Azure Virtual Desktop environments. Responsibilities include troubleshooting, platform administration, endpoint and identity management, patching, monitoring, disaster recovery, automation with Infrastructure as Code, performance and cost optimization, client advisory, documentation, incident response, and mentoring. The role supports multiple enterprise customer environments while improving reliability, security, governance, and service delivery.
Coretek is seeking a skilled EUC Support Engineer to join our Managed Services team. This role is responsible for the operational support, optimization, automation, and continuous improvement of customer end user computing environments built on Azure Virtual Desktop, Nerdio, and Citrix. The EUC Support Engineer works within our L3 team, supporting enterprise clients and delivering project work that keeps high-performance virtual desktop experiences reliable, secure, and aligned with industry best practices.
The ideal candidate combines deep virtual desktop expertise with a commitment to service excellence, strong troubleshooting ability, and a passion for automation and Infrastructure as Code. This role blends level 3/4 project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement in a cloud-first, customer-obsessed environment.
EUC Operations & Support
- Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments.
- Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues.
- Participate in escalation rotations and major incident response activities.
- Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments.
- Ensure adherence to established service levels and operational standards.
Citrix & AVD Platform Management
- Manage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups.
- Deploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise.
- Manage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking.
Endpoint, Identity & Security
- Deploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates.
- Support endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon.
- Apply Zero Trust principles, Conditional Access, and modern endpoint security integrations.
- Support Imprivata implementation and integration with virtual desktops and authentication workflows.
Automation & Infrastructure as Code
- Implement Infrastructure as Code for environment automation using Terraform, Ansible, and Packer.
- Develop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines.
- Identify opportunities to increase operational efficiency and reduce repetitive manual effort.
Monitoring & Reliability
- Monitor, analyze, and improve system performance, availability, and security posture across client environments.
- Develop and maintain standardized operational documentation, runbooks, and support playbooks.
- Participate in disaster recovery planning, testing, and execution for hosted EUC environments.
Client Success & Advisory
- Serve as a trusted advisor to assigned customers.
- Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs.
- Present recommendations related to optimization, modernization, governance, and end user computing best practices.
- Support onboarding of new managed services clients.
- Provide mentoring and knowledge transfer to junior engineers and technicians.
Platform Health & Optimization
- Analyze session performance, capacity, and Azure consumption trends across EUC workloads.
- Identify opportunities to reduce hosting cost through right-sizing, autoscaling, and image optimization.
- Recommend governance improvements and configuration standardization across client environments.
- Participate in customer optimization and modernization initiatives.
Requirements
Experience
- 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment.
- 4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management.
- Experience supporting multiple client environments simultaneously.
- Exposure to ITSM ticketing tools such as ServiceNow or Remedy, with the ability to troubleshoot complex issues independently and communicate clearly with customers.
Technical Expertise
• Citrix Virtual Apps and Desktops
• Azure Virtual Desktop (AVD)
• Citrix Studio, Director, and Citrix Policy
• Nerdio Manager for Enterprise
• Citrix Gateway (NetScaler)
• Infrastructure as Code (Terraform, Ansible, Packer)
• Group Policy, Active Directory, and Windows internals
• PowerShell automation
• Azure Resource Manager and virtual networking
• Thin client and endpoint management (Stratodesk, IGEL, Unicon)
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- Citrix Certified Associate – Virtualization (CCA-V)
- Microsoft Certified: Endpoint Administrator Associate
Desired Characteristics
- Strong customer-facing communication skills
- Consultative mindset
- Sense of ownership and accountability
- Ability to work independently and collaboratively
- Strong documentation skills
- Passion for learning and adopting emerging Microsoft, Citrix, and automation technologies
- Commitment to operational excellence and continuous improvement
Success Metrics
Client Experience
- Client satisfaction and trusted-advisor impact
Service Delivery
- SLA adherence and effective escalation support
Technical Quality
- Incident resolution quality and preventive improvements
Automation
- Adoption of repeatable automation and Infrastructure as Code
Optimization
- Documented performance, capacity, and cost efficiency improvements
Knowledge Management
- Quality of runbooks, documentation, and knowledge sharing
Innovation
- Contribution to service improvements and EUC managed services evolution
Collaboration
- Effective teamwork across delivery, security, architecture, and client stakeholders
This role is designed as an L3/L4 EUC Support Engineer / End User Computing Operations Engineer, combining advanced technical support with managed services delivery, project execution, client advisory, automation, governance, and platform optimization.
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Leads underwriting teams responsible for risk selection, portfolio profitability, renewals, acquisitions, and complex casualty accounts in sharing economy and mobility sectors. Manages and develops underwriting talent, oversees broker relationships, evaluates pricing and coverage, guides risk acceptance decisions, monitors portfolio performance, and ensures regulatory and documentation compliance. Provides strategic direction, coaching, negotiation support, and industry thought leadership while protecting company capital and driving profitable growth.
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Own financial planning, forecasting, budgeting, and modeling for Atlassian’s AI infrastructure and token spend. Partner with Engineering, Product, Business Operations, and Finance leadership to evaluate AI economics, usage, vendor pricing, infrastructure requirements, COGS, unit economics, and gross margins. Drive scenario analysis, long-range planning, process improvements, and scalable financial models while translating complex technical and financial data into actionable executive insights.
Top Skills:
Ai InfrastructureCloud FinopsCloud InfrastructureCloud Provider EconomicsData And Financial ToolingFinancial ModelingLlmsToken Economics
Digital Media • Information Technology • News + Entertainment
Manages and grows a local advertising client portfolio by prospecting, developing relationships, and achieving revenue targets. Designs data-informed advertising strategies across linear TV, streaming, and digital channels; presents media plans, executes campaigns, tracks performance, and uses attribution insights to optimize results. Maintains forecasts and pipeline reporting, prioritizes territory accounts, resolves client challenges, and provides consultative recommendations that support client outcomes and account growth.
Top Skills:
Campaign AttributionCross-Platform Media PlanningDigital AdvertisingFreewheelLinear TelevisionStreaming Media
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
