Technical Implementations Specialist

Job Description:

Technical Implementation Specialist own the technical execution of solution implementations for new and existing customers, including technical planning, software installation, environment configuration, integrations, data exchange, troubleshooting, deployment, and validation. The role is accountable for the successful delivery of the assigned technical workstream, including identifying and escalating non-standard, high-risk, or cross-solution issues.

• Independently completes technical implementation responsibilities within assigned solution areas with limited oversight and identifies when specialized or senior technical support is required.
• Installs, configures, and tunes CSI software across customer and hosted environments, including prerequisite components, service accounts, and connectivity.
• Develops, modifies, and validates flat file extracts and data mappings from source specifications; resolves layout, encoding, and data quality defects.
• Performs database work including data validation, mapping verification, and script execution.
• Delivers API and file-based integrations between CSI solutions and customer or third-party systems, including authentication, connectivity, data mapping, error handling, testing, and technical certification.
• Troubleshoots moderately complex installation, integration, performance, and data issues; determines root cause and implements resolution.
• Plans and executes deployment and cutover activities, including task sequencing, rollback readiness, and post-deployment validation.
• May deploy code, configuration packages, or releases to test environments, as required by the solution and team process.
• Partners with the Implementations specialist to translate approved functional requirements into technical environment, configuration, data, connectivity, and integration specifications.
• Mentors newer team members within their solution area(s) and provides QA oversight of technical deliverables produced by others.
• Effectively communicates and interacts with the customer, including customer technical and network staff.
• Maintains accurate technical documentation, configuration records, and file specifications.
• This role requires travel on an as-needed basis to support business needs.
• Performs other duties as assigned.

The minimum amount of relevant work experience required to successfully perform the job is at least four (4) years in technical implementation, systems integration, data integration, or comparable technical delivery roles. Proficient SQL skills, including database refresh and restore for test environments; working knowledge of scripting, secure file transfer, API and file-based integration patterns, network connectivity, and server administration. Education or job knowledge equivalent to college or university undergraduate education in a technical discipline, or equivalent technical experience or certification.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.