The Print and Online Documentation Supervisor will support the next stage of our documentation evolution, with a focus on coordination, online‑first publishing, and scalable single‑source content practices. Oversee the creation and publication of mobile web documentation and optimized print literature for pros, homeowners, and sales. Supervise the creation of user, installation, maintenance, and troubleshooting content for home comfort, safety, security, and automation products. Work with project teams to define their content strategy and scope. Balance schedules and project goals within the content team and across global product teams so that their work has the greatest impact. Orchestrate the literature team to create a unified content experience that transforms new customers opening the box for the first time into superusers.
JOB DUTIES:
Partner with teams within the training and documentation organization and across Resideo to ensure content is accurate and meets high standards.
Balance and track project schedules using kanban boards with approval flows while controlling cost and maintaining quality.
Ensure templates and taxonomies for online and print documentation meet the requirements of multiple brands
Maintain compliance with single-sourcing, version control, approval workflows, translation, and other knowledge management best practices using tools like Jira, SharePoint, and Git.
Move documentation through product lifecycle management (PLM) systems to manufacturing, distribution, and online.
Coach a global team through their regular one-on-ones, evaluations, and development plans.
Provide guidance to writers in fundamental technical skills like HTML, CSS, and single-sourcing.
Mentor writers about skills like information mapping, research, interviewing, audience analysis, visual design, editing, and project management.
Maintain the documentation repository of project records, digital assets, deliverables, and process documentation.
Take on at-risk projects or start them and pass them off to others after they are stabilized.
YOU MUST HAVE:
10+ years of working experience as a technical writer or content developer in technical documentation, publications, or related field.
3+ years of team leadership experience.
Excellent technical writing and editing skills.
Proficient project management skills.
Experience with single-source multi-channel authoring and publishing platforms for creating web, print, and help content.
WE VALUE:
Knowledge in HVAC, plumbing, and security systems with technical aptitude and do-it-yourself experience.
Experience with Oracle for PLM.
Experience working with remote teams in global organizations.
Multilingual skills and localization.
Experience with DITA, DocBook, XSLT, and XML.
Experience optimizing structured content for SEO and AI.
WHAT’S IN IT FOR YOU:
Opportunity to have a direct impact on products and user experience selling to millions of homes and businesses worldwide.
Lead a team that is creating a new vision for content creation services and consumption in an industry that is evolving towards a smarter home.
Play a key role in driving a world where people are healthy, happy, safe, and secure.
Collaborate with high-performing, cross-functional teams in an agile and intellectually stimulating environment.
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Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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