Top Biotech Customer Success & Experience Jobs in Chicago, IL

The Strategic Accounts Manager will build strong client relationships, develop strategic plans for growth, manage internal communication, and address client needs to maximize account value.

The Lead Account Manager drives business growth, leads sales initiatives, manages key accounts, and aligns company capabilities with customer needs, ensuring high-quality delivery and strategic account planning.

Lead and grow the Customer Success team for mid-market clients, ensuring outstanding experiences and outcomes. Develop strategies, manage relationships, and oversee operations to support client engagement and retention.

The Technical Account Manager oversees the technical execution of client campaigns, managing data workflows, integrations, and ensuring all requirements are met accurately for launch and validation.

The Software Solution Specialist provides technical support for Neogen products, troubleshooting issues and optimizing customer satisfaction while educating clients on product usage.

The LMS Administrator coordinates learning services, manages e-learning programs, and ensures timely delivery of training materials while providing technical support and maintaining the LMS.

Provide technical support to the Sales and Marketing team, conduct product testing programs, assist in training and develop customer relationships in agronomy sales.

The Senior Director leads corporate accounts, ensuring patient access objectives with payers. Responsibilities include team leadership, relationship management, and strategic collaboration.

The Associate Director will develop training programs for field teams, ensuring alignment with commercial goals and evaluating the effectiveness of training initiatives.

The Director, D2C Growth & Innovation will drive Oura's direct-to-consumer strategy, leveraging consumer insights and data to enhance revenue, conversion, and customer engagement across multiple regions and products.