Top Biotech Customer Success & Experience Jobs in Chicago, IL

This role involves site monitoring and management for clinical studies, ensuring compliance with regulations and overseeing project plans. Responsibilities include data integrity checks, training staff, managing little projects, and maintaining communication with stakeholders.

The Senior Clinical Research Associate will manage site monitoring, ensure compliance with protocols, assist with training, and report adverse events.

As a Customer Support Representative, you will handle incoming support requests, troubleshoot software issues, document interactions, and assist program support. You'll be trained in medical technology and help healthcare professionals.

The Human-Centered AI Interaction Reviewer will evaluate and enhance AI communication by assessing empathy, tone, engagement, and cultural accuracy in AI outputs.

The Script Reader evaluates script submissions, providing detailed feedback on narratives, structures, and character development, while tracking genre trends.

Evaluate AI communication for tone and empathy, identifying errors and writing samples to model ideal interactions, while maintaining scoring consistency with the team.

Provide concierge-level customer support, resolve inquiries, process orders, generate quotes, and ensure customer satisfaction while managing relationships with various stakeholders.

Customer Support Representatives will deliver high-level support, resolve inquiries, process sales orders, and ensure customer satisfaction while maintaining product knowledge and compliance with quality standards.

The Retention Lead manages customer relationships post-fidelity for the HealthySteps model, ensuring site engagement and addressing challenges while promoting continuous improvement.

The Digital Customer Education Content Specialist designs, develops, and delivers training materials for IDEXX veterinary software, focusing on various learning styles and technical training delivery.

The Field Reimbursement Manager addresses access barriers for patients and providers, providing education and support on reimbursement issues and integration of Coherus products in healthcare settings.

The Community Engagement Manager leads outreach, training initiatives, and user support for Velsera platforms, focusing on educating the research community and growing platform usage.

The Director of Learning & Development will create and manage commercial training strategies, supporting the sales team in understanding and promoting Freenome's cancer detection technology, while evaluating and refining training effectiveness.

Responsible for KME engagement, insight generation, and strategic planning to support the commercialization of an SLE product in rheumatology.