Top Biotech Customer Success & Experience Jobs in Chicago, IL

As an MSL/Sr. MSL, you will lead relationships with healthcare professionals, execute medical strategies, mentor peers, and support clinical research and communications in your region.

The Orca T Account Manager will build relationships with treatment centers, support clinical readiness, and drive the use of investigational therapies, ensuring a seamless experience for healthcare stakeholders.

The Orca T Account Manager will manage relationships with treatment centers, support clinical readiness, and drive therapy utilization while collaborating with cross-functional teams.

The Senior Clinical Research Associate will manage site monitoring, ensure compliance with protocols, assist with training, and report adverse events.

The Account Manager will drive bookings for sample storage services, develop new business opportunities, manage client relationships, and exceed annual sales goals.

As a Customer Support Representative, you will handle incoming support requests, troubleshoot software issues, document interactions, and assist program support. You'll be trained in medical technology and help healthcare professionals.

The Human-Centered AI Interaction Reviewer will evaluate and enhance AI communication by assessing empathy, tone, engagement, and cultural accuracy in AI outputs.

Provide concierge-level customer support, resolve inquiries, process orders, generate quotes, and ensure customer satisfaction while managing relationships with various stakeholders.

The Retention Lead manages customer relationships post-fidelity for the HealthySteps model, ensuring site engagement and addressing challenges while promoting continuous improvement.

The Digital Customer Education Content Specialist designs, develops, and delivers training materials for IDEXX veterinary software, focusing on various learning styles and technical training delivery.

The Field Reimbursement Manager addresses access barriers for patients and providers, providing education and support on reimbursement issues and integration of Coherus products in healthcare settings.