Top Healthtech Customer Success & Experience Jobs in Chicago, IL

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

Manage mid-market client accounts, enhance client relationships, identify upselling opportunities, ensure client success, and deliver training for maximum product adoption.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

The Partner Account Manager will drive partner success by building relationships, overseeing onboarding, and ensuring satisfaction with Spark's platform.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

The Strategic Customer Success Manager will manage relationships with key healthcare clients, drive retention and expansion, offer strategic insights, and collaborate cross-functionally to enhance customer satisfaction and company growth.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The role involves verifying insurance coverage, managing medical documentation, answering customer inquiries, and ensuring reimbursement processes are effectively handled.