Top Senior Level Healthtech Customer Success & Experience Jobs in Chicago, IL

As an Enterprise Account Manager, you will provide exceptional service to clients, manage relationships, and ensure the effective use of ALIS software. Key duties include proactive outreach, supporting client transitions, conducting business reviews, and monitoring client status.

The Manager leads a team delivering technical support for Data & Intelligence products, ensuring service quality and customer satisfaction.

Lead a team of customer success professionals, driving satisfaction and operational efficiency, while mentoring and managing complex escalations and processes.

As a Lead Client Facing Analyst, you will design and implement decision automation programs for PaaS clients while analyzing data, enhancing automation performance, and ensuring client satisfaction.

Conduct clinical record reviews and data analysis to identify process improvements and educate clients on best practices; participate in product audits.

The Senior Manager, CX Strategy & Operations will lead strategic initiatives and optimize processes to enhance customer experience and operational efficiency.

The Medical Director, Patient Safety ensures safe care experiences, responds to clinical events, develops safety protocols, and educates providers, focusing on ethical, high-quality care.

The Senior Support Operations Analyst will enhance CS infrastructure through technical solutions, manage support tools, and improve operational efficiency with data insights.

The Senior Customer Success Manager will build strategic relationships with staffing agencies, drive revenue growth, ensure client success, and advocate for clients internally. This role requires problem-solving, negotiation skills, and effective communication.

The Senior Clinical Data Manager oversees clinical trial databases, ensures data quality, and acts as a liaison between eClinical and sponsor personnel, managing data management tasks across projects.