Top Senior Level Healthtech Customer Success & Experience Jobs in Chicago, IL

The Key Account Director will manage strategic partnerships in MedTech and Pharma, focusing on client success, account growth, and collaboration with clinical and regulatory teams.

The role supports the sales account for the Stop Loss Business Unit by managing tasks, providing resolution support, and facilitating group account implementations.

Lead creation and operationalization of a repeatable ROI/value realization framework across GTM and product. Build technical assessments, baselines, dashboards, and collateral to quantify customer outcomes, enable ROI-driven executive conversations, influence product roadmap, and drive retention and expansion. Partner with Sales, Marketing, Product, and Data while scaling processes and team structure in a high-growth healthcare SaaS environment.

Coach and develop a team of Customer Success Managers, manage escalations, drive retention, engagement and adoption, monitor customer and team metrics, implement scalable processes and best practices, partner cross-functionally to improve experience and operations, and occasionally travel for client engagements.

The Growth Operations Manager will build scalable operations, develop systems and playbooks, and automate growth functions in collaboration across departments.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

As a Customer Success Executive, you will implement AI solutions in healthcare systems, ensuring strong adoption, measurable outcomes, and collaborating closely with clinical and operational teams.

Manage relationships with enterprise customers to ensure success and retention. Responsibilities include risk identification, executing renewal strategies, and collaborating cross-functionally.

The Principal, Key Accounts owns relationships and outcomes for Elation's largest customers, leading account strategy, relationship management, and commercial growth while collaborating cross-functionally to enhance customer success.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.