Top Remote Operations Analyst Jobs in Chicago, IL

Own and scale Garner’s member payments function, ensuring accurate and timely payments. Build operational processes, tools, reporting, and automation; partner with Product, Engineering, Finance, Account Management, and external stakeholders; resolve complex payment issues; and lead a small team as a hands-on player-coach.

Lead complex security investigations across endpoint, identity, cloud, email, SaaS, and network environments. Own incidents through containment, remediation coordination, documentation, and post-incident review. Tune detections, queries, dashboards, workflows, and SOAR playbooks; improve SOC metrics, threat coverage, alert fidelity, and response processes. Partner on vulnerability and cloud-risk remediation, participate in global on-call rotation, use approved AI capabilities responsibly, and mentor analysts.

The Revenue Operations Analyst partners with sales leadership to improve revenue performance through data analysis, forecasting, reporting, experimentation, and process optimization. Responsibilities include building dashboards and scorecards, managing sales metrics, supporting territory and quota processes, improving CRM hygiene, analyzing productivity, testing sales strategies, and creating scalable workflows. The role collaborates with Marketing, Finance, and Product and translates complex data into actionable recommendations.

Delivers GTM commercial analysis, dashboards, reporting, forecasting, workflow automation, and AI-assisted solutions. Partners with commercial, Finance, Data & Analytics, IT, and regional teams to improve decision-making, standardize metrics, validate outputs, resolve data issues, and reduce manual work. Owns assigned initiatives, documents business logic, supports testing and adoption, and develops reusable capabilities across regions.

Reviews account activity and payment approval requests, investigates suspicious activity and fraud patterns, and makes risk-based approval or escalation decisions using AI-assisted analysis. The role supports compliance operations, improves processes, documents findings, and collaborates with product, support, and business teams to balance compliance, customer experience, and scalable growth.

Leads global People Operations across HRIS administration, data integrity, payroll coordination, onboarding, offboarding, recruiting administration, compensation reporting, dashboards, process documentation, and AI-enabled automation. Maintains BambooHR as the source of truth, coordinates payroll with international providers and EOR partners, audits data, identifies compliance risks, and improves scalable HR processes across 18 countries.

Performs treasury finance operations, including loan sales, data analysis, reconciliation, and financial controls. Automates recurring workflows using SQL, Python, Excel, and AI tools; maintains and modernizes data pipelines; investigates discrepancies; and communicates insights to technical and business stakeholders. Serves as a subject matter expert on loan data and finance processes while supporting fraud prevention and financial governance.

Owns card brand and bank invoice expense processes, accruals, reconciliations, reporting, and quarterly scheme submissions. Downloads and loads invoices, runs SQL queries, identifies billing anomalies and variances, reconciles expenses to the general ledger, creates bank invoices, and monitors opportunities for process improvement and cost reduction. The role supports finance leadership with research, reporting accuracy, and issue resolution.

Manages payer data operations across more than 1,200 data feeds, resolving data quality issues, transmission failures, ingestion problems, and audit requirements. Maintains contract metadata and standard operating procedures while partnering with payers, Product, Engineering, and Field Operations. Uses SQL and data platforms to investigate anomalies, trace data flows, identify root causes, improve monitoring, and strengthen data reliability supporting value-based care contracts.

Analyzes revenue operations data using Salesforce, NetSuite, and Excel to support pipeline forecasting, financial reporting, budgeting, dashboards, and executive decisions. Responsibilities include data validation, modeling, variance analysis, workflow improvement, and cross-functional collaboration with Finance, Accounting, Business Development, and Salesforce administration. The remote role requires periodic travel to company sites, up to 10%.

Supports Veterans Health Administration EHR modernization governance by tracking council actions, risks, decisions, project plans, change requests, and status reporting. Facilitates SME meetings, coordinates project teams, develops processes and workflow designs, and supports strategic communications, change management, stakeholder engagement, and training materials.

Provides operational support for fundraising and business systems through recurring data maintenance, duplicate remediation, bulk uploads, record merges, data quality initiatives, and user support. Responds to ServiceNow requests, creates documentation and training resources, tests system enhancements, and recommends process improvements. The role also supports data validation, reconciliation, reporting, and automation using programming and AI while escalating complex issues appropriately.

Manages Salesforce administration, CRM data integrity, reporting, dashboards, process automation, and revenue operations analytics. Partners with Sales, Finance, and BI on integrations, data enrichment, and reporting infrastructure. Supports sales enablement through troubleshooting, training, office hours, documentation, and user guidance. The role also identifies scalable process improvements and translates operational data into actionable business insights.

Supports RoadieXD financial operations through billing validation, accounts payable tracking, month-end close, reconciliations, forecasting, budgeting, vendor contract analysis, and operating-metric reporting. Investigates discrepancies, analyzes costs and margins, maintains financial trackers, supports rebates and rate-card analysis, and partners with Finance, Accounting, AP, and Operations to improve processes and inform leadership decisions.

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Build and maintain analytics solutions for cloud technology and network infrastructure teams. Responsibilities include gathering requirements, automating reporting, developing self-service analytics, maintaining data pipelines and models, querying multiple data sources, and communicating insights through dashboards and reports. The role supports data-driven planning, capacity management, colocation, and finance decisions while collaborating with technical and business stakeholders.

Leads sales operations analytics and strategic initiatives, including forecasting, pipeline and funnel analysis, KPI reporting, deal structuring, process improvement, and revenue predictability. Partners with sales leadership and cross-functional teams to improve sales execution, automation, dashboards, and operating cadences. Mentors junior analysts and drives alignment across marketing, sales, and customer success.

Triage bug bounty and vulnerability management reports, validate findings, assess severity, identify duplicates, and coordinate remediation through closure. Collaborate with PSIRT, engineering, legal, communications, customer success, and security teams. Support CVE assignments as a CNA representative, communicate with researchers and customers, maintain accurate records, monitor operational metrics, and improve vulnerability-handling procedures, runbooks, and documentation.

Own operational success across strategic energy markets, including availability, offers, interval data, performance calculations, enrollments, and deadlines. Deliver revenue-impacting analyses, launch new market programs, advise Product, Engineering, and Sales, automate workflows with Python, investigate incidents, and build durable processes in an ambiguous environment. The role supports market expansion across MISO, PJM, and SPP and may eventually involve mentoring or managing junior analysts.

Administer and configure Gainsight to optimize customer lifecycle management, map digital customer journeys, create automations, dashboards and surveys, derive data-driven insights, and train stakeholders on Gainsight best practices.

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Analyzes pricing, sales, margin, customer, and quote data to produce recurring reports, dashboards, models, and actionable insights. Maintains pricing files and customer price sheets, investigates discrepancies, supports strategic quotes, validates reporting accuracy, and performs ad hoc analyses for Pricing, Sales, Finance, and Operations. Requires advanced Excel skills, strong analytical judgment, and the ability to independently deliver decision-ready findings.

Own the monthly sales commission process, including payout calculations, validation, adjustments, and payroll handoff. Analyze sales funnels, pipeline health, conversion, and revenue attainment while building executive reports and dashboards. Support territory design, capacity planning, and target-setting through data analysis. Improve recurring workflows with automation and AI, resolve discrepancies, document business rules, and collaborate cross-functionally across revenue and support teams.

Process and fulfill customer orders, maintain Salesforce contract and account data, create software licenses, invoice customers, manage inventory, prepare reports, document workflows, and support sales and finance teams. The role also handles customer inquiries, financial records, credit memo matching, vendor forms, and contractual compliance while meeting service-level agreements and key performance indicators.

Supports finance and business operations across cloud billing, AP/AR, payments, month-end close, budgeting, forecasting, reconciliations, reporting, and KPI dashboards. The role manages AWS, GCP, and Azure billing, resolves vendor and customer discrepancies, maintains financial and sales data, supports journal entries and financial statements, and identifies process improvements. It requires fluent Korean and English, strong Excel or Google Sheets skills, analytical ability, and U.S. work authorization without sponsorship.