Provides onsite and remote Windows desktop, helpdesk, hardware, network, server, printer, VPN, connectivity, and Microsoft 365 support. Responsibilities include troubleshooting, proactive system maintenance, backup solutions, user assistance, documentation, and general firewall and cloud platform support. The role requires strong Windows proficiency, technical problem-solving, organization, communication, and onsite availability in a hybrid full-time environment.

Build and own the Life Sciences performance discipline across sixteen accounts. Establish scorecard architecture, KPI standards, data governance, benchmarking, automation requirements, and review processes. Influence account leadership, sales, technology, and clients without direct reporting authority. Approve performance resourcing, hiring input, solutioning assumptions, and escalation decisions while developing capability standards and career paths. The role is remote with travel up to 25%.