Client Support Professional - Willowbrook

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and annual discretionary bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• Promote from within culture

What You’ll Do:

• Serve as the primary point of contact for day-to-day client inquiries via phone and email.

•  Work closely with cross-functional teams (e.g., sales, credit, treasury management, loan operations, deposit operations) to research and resolve client inquiries and problems in a timely and professional manner.

• Build and maintain positive relationships with clients to support retention and satisfaction. Understand client needs and proactively offer solutions or resources.

• Maintain working knowledge of Wintrust products, services, policy, and processes.

•  Provide accurate, up-to-date information, and resources to clients as needed.

• Participate in training and development to improve on skills and stay current with product updates.

Qualifications:

• 1-3 years of customer service experience, retail or commercial banking preferred.

• High School Degree or equivalent.

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

•  Ability to work within deadlines and prioritize projects.

• A self-motivated employee and an effective team player.

• Exceptional verbal and written communication skills.

• Ability to manage multiple workflows and prioritize competing demands.

• Proficient in core banking platforms such as FIS, FCM, and Salesforce preferred.

Benefits

• Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation

The estimated salary for this role is  $50,000 - $65,000 along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience