Top Fintech Operations & Support Jobs in Chicago, IL

The Global L&D Program Manager will lead the design and execution of IMC's global learning programs, partnering with business leaders and stakeholders to enhance organizational performance and develop leadership capability.

Manage end-to-end IT asset lifecycles using ServiceNow AMDB/SAMPro, maintain CMDB relationships, monitor KPIs and SLAs, build dashboards and reports, support procurement/catalog management, collaborate on integrations/enhancements, and provide customer and off-hours support.

Provide part-time desktop and workstation support for Windows PCs and servers, troubleshoot hardware and software (PC/Mac), configure workstations, manage user accounts, support AV and phone systems, monitor applications, script basic automations, maintain inventory, and document processes.

Handle inbound fraud and dispute intake calls, verify account and transaction details, document and escalate cases, use de-escalation and judgment skills, meet attendance and remote technology standards, and follow company policies and procedures.

Handle high-volume outbound calls to hotels and vendors to obtain folios and resolve payment issues. Collect updated payment information, create pre-authorization and virtual card forms, coordinate credit card reversals, and maintain accurate records to ensure seamless traveler experiences.

The Work Design Architect at Upside leads the design of the R&D Operating Blueprint to enhance organizational decision-making and processes, focusing on AI integration to improve systemic efficiency.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.

Own third-party interface queries and break resolution, review daily/monthly activities, investigate reconciliation issues, design interface workflows with internal and external stakeholders, and drive process improvements while strengthening client and vendor relationships.

The Procurement Manager is responsible for market data sourcing, vendor management, compliance, cost optimization, team leadership, and strategic process improvement in procurement.

The Head of Strategy & Business Operations will shape Adyen's strategy and operations, lead cross-functional initiatives, and build a high-performing team to drive company alignment and strategic goals.