Top Fintech Operations & Support Jobs in Chicago, IL

Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.

Provide frontline technical support for trading platform users across desktop, web, and mobile. Diagnose hardware, OS, networking, and connectivity issues; assist with installations and setups; document interactions and bugs in Salesforce and JIRA; escalate complex issues to Engineering; test updates in staging; and educate users on platform navigation and configuration.

This role manages post-sales operations, leading a team to drive operational excellence, optimize processes, and leverage AI tools for Customer Success. It involves collaboration, policy development, and continuous improvement to scale the revenue organization effectively.

Lead managers and ~40 specialists in Group Fulfillment to deliver timely, accurate benefits for customers. Set operational objectives, capacity planning, SLAs, policies, and cross-functional alignment. Build and execute an AI-driven automation roadmap, coach AI fluency, run performance calibration and development, and drive organizational change to improve accuracy, timeliness, and team capability.

The Compliance Investigator will investigate and prevent fraudulent activities, maintain documentation, and collaborate with departments on fraud risk management and prevention strategies.

Process membership and deposit accounts and manage loan funding by reviewing documentation, coordinating with internal teams, disbursing funds, and ensuring regulatory compliance. Serve as primary member contact for account opening and loan inquiries, validate eligibility and signatures to prevent fraud, and support software testing and process improvements.

Lead the Information Systems and Helpdesk teams, oversee enterprise systems and ensure system reliability, performance, and security in a trading environment.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

The IT Help Desk Coordinator serves as the first point of contact for IT support, troubleshoots hardware/software issues, manages asset tagging, and provides user access management.

The Clearing Operations Specialist will ensure production clearing infrastructure operates smoothly, handling monitoring, incident response, and system deployments in a regulated environment.