Top Software Customer Success & Experience Jobs in Chicago, IL

The Learning Experience Designer will create innovative learning solutions to improve performance and leadership capabilities, managing projects and collaborating with stakeholders.

Lead strategy and execution of customer solutioning to drive measurable ROI and operational improvements. Build and lead teams delivering solution design, value realization, and strategic initiatives while partnering cross-functionally to influence product and operations and support growth, retention, and long-term customer relationships.

Lead and build the Technical Account Management team, manage high-revenue complex partner relationships, own KPIs and escalations, run executive reviews, influence product roadmap, partner with Engineering/Product to deliver integrations, and develop partner enablement and API documentation.

Lead customer success activities for assigned aviation accounts, driving adoption, expansion, renewals and customer health. Collaborate with product, sales, delivery and international teams, run business reviews, report on KPIs, mitigate churn, align processes with product capabilities, and provide customer feedback to product and services managers.

The Global People Employee Experience Director coordinates cross-journey design standards, integrates insights and UX into delivery, scales platform capabilities, and drives alignment across functions to enhance employee experience.

As a Security Sales Specialist, collaborate with account executives to promote Datadog's Security solutions, manage the sales cycle, and build relationships with customers and partners.

Provide global client support for Morningstar market data feeds and applications, troubleshoot and resolve inquiries, escalate to Level 2 as needed, document actions in Salesforce, follow up with clients, contribute to documentation and process-improvement projects, and support key clients alongside senior staff. Shift coverage and in-office presence required.

The Implementation Consultant will guide customers through onboarding and implementation on the Order.co platform, ensuring timely and value-driven launches while serving as a project manager and subject-matter expert.

The Dispute Arbitrator reviews and decides on disputes by analyzing documentation, mitigates risks, improves workflows, and drives innovation.

The Customer Success Manager will retain and grow accounts in behavioral health practices, ensure customer satisfaction, and identify upsell opportunities.