Top Information Technology IT Support & Helpdesk Jobs in Chicago, IL

The Systems Analyst will provide Tier 1 support for end-users, troubleshoot desktop and network issues, manage user accounts, and document work procedures.

The role involves supporting and implementing WMS applications, conducting requirements analysis, testing applications, and managing support tickets.

Provide technical support for desktop and laptop troubleshooting, imaging PCs, resolving software issues, and managing IT assets.

Provide front-line library circulation and technical services support including ILS operations, copy cataloging, authority control, interlibrary loan, electronic resources maintenance, patron assistance, reshelving, and project-based deaccessioning and technical services work in an on-site federal library.

Provide first-contact remote technical support for networks, servers, and end-user systems. Triage and document incidents, troubleshoot workstations, manage ticketing and routing, set client expectations, escalate to engineers as needed, and support diverse client environments while participating in after-hours or on-call rotations.

Lead Nue's corporate IT: set strategy, build and mentor the IT team, own identity/access and SaaS governance, manage endpoints (MDM/EDR), drive SOC 2/SOC 1 audit readiness, run corporate incident response, oversee IT operations, automation, vendor governance, and partner with Engineering and a fractional vCISO.

The Capacity Manager is responsible for ensuring sufficient capacity and performance of IT infrastructure, monitoring trends, developing capacity plans, and supporting incident management in a 24x7 environment.

Provide remote support for mission-critical SAP applications, troubleshoot payroll and time management issues, and implement change requests.

The Help Desk/Desktop Support Engineer provides onsite support for technical issues related to hardware and software, manages user accounts in Active Directory, and ensures high customer satisfaction through effective communication and troubleshooting.

The Senior IT Operations Analyst resolves complex IT issues, mentors analysts, collaborates with engineering, and drives automation and AI improvements in operations.