Top Logistics Operations & Support Jobs in Chicago, IL

Provide application and technical support to business end-users across Trimble and related transportation systems. Responsibilities include troubleshooting, resolving issues under SLA guidelines, collaborating with vendors and department leaders, supporting application upgrades and testing, developing training materials, and creating Zendesk knowledge-base documentation. The role also assists with requirements analysis, technical projects, configuration documentation, and customer self-service resources.

Build and optimize AI-driven outbound programs across account strategy, scoring, enrichment, contact coverage, Salesforce data quality, and Salesloft sequences. Analyze win/loss and Gong data, improve pipeline performance, manage SDR scorecards, test new plays, and introduce revenue-focused tools and workflows. The role partners closely with sales leadership and requires hands-on expertise in RevOps, GTM systems, automation, and outbound strategy.

Provides onsite and remote IT support across multiple dealership locations. Troubleshoots hardware, software, Microsoft 365, Active Directory, Azure/Entra ID, networking, VPN, firewall, DNS, and phone-system issues. Escalates complex incidents, manages ticket queues and SLAs, provisions hardware and user accounts, supports VPN access, maintains network infrastructure, performs root-cause analysis, and contributes to documentation and IT improvement projects.

Provides executive administrative and office management support to a Vice President and senior leadership team. Responsibilities include calendar and meeting coordination, event and travel logistics, records and organization chart maintenance, office supplies and equipment management, communications, facilities coordination, and preparation of reports and presentations. The role requires advanced Microsoft Office proficiency, strong organization and judgment, confidentiality, and an active Top Secret clearance with Special Program Access eligibility.

Provide technical support to GenLogs users through email, chat, and Google Meet. Troubleshoot workflows, distinguish user errors from product bugs, manage customer database permissions, document and follow up on tickets, and collaborate with Engineering and Integrations teams. Support onboarding, training, office hours, and ongoing customer success while developing expertise in the platform, data, and APIs.

Coordinates internal resolution of complex customer and operational issues, maintains issue logs and KPI tracking, performs root cause analysis, troubleshoots workflow problems, researches issues across departments, improves SOPs, and supports account management with timely customer-focused resolutions.

Participate in a nine-week summer management internship learning transportation-industry operations, company policies, procedures, and service-center functions. Interns gain knowledge of how each position contributes to the organization’s mission and may be considered for a management trainee program after completing their degree.

As a Global Operations Specialist, you will manage the shipment lifecycle for ocean and air freight, ensure data integrity, and maintain communication with partners to minimize delays in transit.

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Serve as first point of contact: answer phones, greet and direct visitors, take messages, distribute mail, support Executive Assistant and accounting, perform basic bookkeeping, and follow company policies. Requires physical ability to lift 50 lbs and stand long periods.