Top Customer Service Jobs in Chicago, IL
Seeking a detail-oriented Customer Service Processor to handle assignments, client requests, and high call volume in a remote environment. Requires multitasking, strong communication skills, and previous customer service experience.
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels. Actively manages and escalates risk and customer-impacting issues. Assists over 100+ customers per day by providing industry-leading care and innovative solutions.
The Customer Service Representative at Beyond Finance serves as the primary point of contact for clients enrolled in financial hardship programs, providing compassionate and individualized care to guide clients from enrollment through graduation. This role requires a strong work ethic, positive attitude, and exceptional customer service skills in a remote call center environment.
The Support Specialist role at Inspira Financial involves supporting customer requests, answering inquiries, and providing high-quality customer-focused solutions. The role requires handling incoming and outgoing customer communications, troubleshooting online issues, and ensuring customer satisfaction through valuable insights and education.
As a Bilingual Customer Service Representative at Beyond Finance, you will provide superior customer service to clients enrolled in financial hardship programs, anticipating needs, educating clients, and resolving inquiries efficiently. This remote position requires weekend and evening availability. Strong interpersonal skills, bilingual proficiency in Spanish, and a Bachelor's degree are preferred qualifications.
The Black Tux is seeking an experienced Customer Experience Associate to engage with customers, resolve issues, and enhance customer satisfaction. The ideal candidate will have customer support and retail sales experience with a focus on problem-solving and sales. This position requires working remotely and collaborating with various teams within the organization.
The Team Lead at Morningstar Direct will deliver outstanding customer service, resolve client issues, escalate technical queries, document actions, and contribute to process improvement. Qualifications include excellent communication skills, problem-solving abilities, a Bachelor's degree, and 1-2 years of experience in Customer Support or a similar field. Fluency in a second business language and background in Financial Technology are desirable.
The Customer Support Lead will provide guidance to coordinators, assist with escalated customer contacts, communicate with teams, and provide first-level coaching to improve and optimize performance. They will support omnichannel communication including phone calls, emails, chat interactions, and social media messages. The ideal candidate must have strong interpersonal and communication skills, familiarity with video streaming and digital apps, and the ability to respond to requests with varying degrees of complexity in a short amount of time.
Featured Jobs
Seeking a Customer Success Associate to drive education and create content to maintain client relationships. Responsibilities include assisting customers, troubleshooting technical issues, and collaborating with various departments to provide the best client experience.
The Customer Experience Associate is responsible for handling customer issues, training customers on platform use, and documenting incidents. They will work via chat, phone, and email to provide support and aim for customer satisfaction. Responsibilities include ticket handling, building trust with customers, de-escalating situations, and providing feedback for product improvements.
The Sr. Customer Support Manager is responsible for managing the Lifecycle Service business for assigned customer contracts, ensuring customer satisfaction, and building relationships with customers and subcontractors in the Seattle and/or Portland area. Key responsibilities include providing single point of contact for customer management, overseeing service delivery compliance, managing subcontractors, and identifying areas for improvement.
The Client Success Consultant is responsible for establishing and building relationships with clients to promote solution adoption and optimize performance in the automotive industry. They ensure exceptional service and consult with clients on cross-sell/upsell solutions. The role involves managing client relationships, conducting account optimization reviews, and driving key performance metrics for client success.
The Customer Success Specialist, Advisory role involves collaborating with account owners on renewal strategies, coordinating post-sale activities, building customer relationships, encouraging upgrades and renewals, and driving customer adoption of software solutions. The position requires a Bachelor's or graduate degree, 2+ years of related experience, and proficiency in MS.
The Associate Customer Support Manager is responsible for delivering exceptional service to State & Local Government customers in the designated territory. This role involves managing customer relationships, contract renewals, proposals, accurate forecasting, compliance, and working towards targets and goals. The ACSM ensures customer satisfaction by overseeing the delivery of Motorola's Lifecycle Services products and addressing any issues that arise.
As an Account Support Specialist at Grubhub, you will provide support to Tier C/D/E Restaurants, assist with account management, resolve merchant issues, and build strong relationships with restaurant owners. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.
Provide quality and timely customer service, handle inquiries, communicate effectively, analyze complex information, and demonstrate strong organizational skills in a financial services environment at Northwestern Mutual.
As an Application Support Specialist, responsible for providing technical assistance to end-users on software applications, troubleshooting issues, collaborating with development teams, monitoring performance, and contributing to continuous improvement efforts.
This is an extraordinary opportunity to work with the Americas (AMS) President and engage with the largest and most strategic customers. The AMS Customer Advocate will be responsible for designing and executing the AMS Customer Engagement program, accompanying the President to customer engagements, and working closely with field and product teams to ensure a great customer experience.
XM Success Team Leader- Healthcare. Responsible for assisting healthcare customers throughout their lifecycle, helping them unlock the most value from our products and services. Must have excellent organizational skills, leadership qualities, and the ability to empathize with team members and customers. Will provide consultation on best practices and support the success and growth of direct reports.
Resolve technical cases, troubleshoot issues, provide amazing customer support, collaborate with teams, provide input for process and product improvements.
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As a Customer Support Specialist at Tovala, you will provide seamless and enjoyable customer experiences, address inquiries, and contribute insights for product improvements. You will work remotely and collaborate with the team in the office, managing customer support shifts between 8:00 am to 11:00 pm CT, including weekends.
Client Success Associate at PerkSpot responsible for tracking and resolving client issues, reporting on KPIs, collaborating with the Product Team, creating processes, and assisting with overflow projects. Requires 1-2 years of client service experience, knowledge in Salesforce and MS Excel, strong communication, critical thinking, and collaboration skills.
Join the production support team at Quantum Metric to provide world-class support to customers. Gain experience in the Digital Intelligence space, troubleshoot issues, and collaborate with platform engineering and customer success teams.
Supervise daily performance of contact center escalations team, drive team performance, identify root cause of customer complaints, prepare departmental reporting, review quality assurance reports, and provide coaching to representatives.
Join SRAM's world-class Technical Service team to provide sales & technical assistance to consumers. Responsibilities include providing technical product support, delivering accurate product information, and supporting consumer direct order management. Qualifications require customer service experience, strong bicycle mechanical knowledge, virtual team communication skills, and proficiency with various software. The position offers group health insurances, 401k match, and paid time off.
Top Chicago, IL Companies Hiring Customer Service Roles
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