Search the 33 jobs at Beyond Finance

Beyond Finance is seeking a Customer Service Representative to serve as the primary point of contact for clients enrolled in financial hardship programs. Responsibilities include providing exceptional customer service, resolving client issues, maintaining positive client relations, and meeting performance expectations.

As a Bilingual Customer Service Representative at Beyond Finance, you will provide best-in-class customer service experience to clients enrolled in financial hardship programs. You will handle client requests, anticipate needs, and educate clients on available programs. This remote role requires fluency in Spanish and the ability to work weekends and evenings. Strong communication skills and call center experience are essential for success in this role.

The Quality Assurance Specialist at Beyond Finance will assess the quality of customer interactions, identify areas for improvement, and collaborate with teams to meet compliance and business objectives. Responsibilities include monitoring interactions, developing metrics, providing feedback, and recommending procedural changes. This role requires strong communication, analytical, and problem-solving skills.

The Negotiations Analyst is responsible for quality assurance functions, optimizing business stakeholder experience, monitoring operational performance, and building reports. Key responsibilities include refining dashboards, tracking KPI metrics, auditing vendor invoicing, and establishing quality control procedures.

As a Bilingual Client Retention Specialist at Beyond Finance, the primary role is to educate and assist clients facing financial hardship to become debt-free. Responsibilities include educating clients on financial programs, deescalating upset clients, analyzing financial situations, and achieving retention goals. This role requires bilingual Spanish skills and experience in retention, sales, or collections.

The Senior Analyst, Marketing Analytics will conduct analyses focused on optimizing and understanding marketing performance, sales effectiveness, client retention, and lifetime customer value. The role will collaborate cross-functionally with marketing, operations, product, and sales to deliver actionable insights that help meet company goals.

The Manager of Marketing Analytics at Beyond Finance will conduct analyses focused on optimizing marketing performance, sales effectiveness, client retention, and lifetime customer value. They will collaborate cross-functionally with various teams to deliver actionable insights and recommendations to meet company goals.

Investigate and resolve issues facing operations users in various applications, provide Tier II support, collaborate with technology teams to investigate escalated issues, and contribute to product documentation and knowledge transfer.

Seeking a Senior Five9 Engineer at Beyond Finance to provide strategic solutions for efficiency and integration of services. Responsibilities include developing and deploying voice, chat, email solutions, managing telecommunications, and driving VOIP QoS delivery. Expertise in Five9, APIs, Python, PowerShell, and Salesforce integrations required.

Senior DevOps Engineer role at Beyond Finance focused on developing, maintaining, and supporting AWS infrastructure and application development. Responsibilities include automating processes, troubleshooting issues, and updating infrastructure. Requires 3+ years of experience in a similar role and strong skills in AWS technologies, databases, scripting languages, and open-source technologies.

Beyond Finance is seeking an IT Systems Engineer with experience in managing enterprise IT infrastructure and SaaS applications in a hybrid work environment. Responsibilities include advanced administration of Google Workspace, Slack, and SaaS tools, automation through scripting, troubleshooting technical issues, and collaborating with cross-functional teams. The role requires a Bachelor's degree in Computer Science or related field, 5 years of experience in Desktop Support or Network Operations, technical knowledge of IDPs, SSO, MFA, and LDAP, and familiarity with networking concepts and security best practices.

Manage multiple projects involving highly scalable and extensible data and BI platforms. Develop and implement complex data projects to translate business requirements into innovative technical solutions. Build robust data integration pipelines using Python, SQL, Spark, and other cloud solutions. Work with hybrid cloud environments and both SQL and NoSQL data. Contribute to architecture, design, and development decisions to create effective technical solutions and services.

Support data engineering and BI teams, maintain data pipelines, generate financial and market intelligence, utilize ETL concepts, create and maintain BI tools and databases, utilize Looker for data modeling, use Python for data modeling, respond to data audit alerts, maintain ETL transformation code and data security procedures.

The Negotiations Administrator plays a critical role in helping clients become debt-free by working with creditors and agencies to negotiate the best possible savings. Responsibilities include audits, task management, process maintenance, and supporting the Negotiations team. Qualifications include communication skills, relationship-building abilities, attention to detail, and a passion for helping others.

Negotiations Specialist at Beyond Finance responsible for negotiating delinquent accounts for clients, building relationships with external partners, and providing financial oversight to clients.

As a Sr. Data Operations Engineer at Beyond Finance, you will be responsible for supporting the data ecosystem, maintaining data operations at best practice levels, and interacting with stakeholders across the company. Your role will involve ensuring data sharing, optimizing SQL queries, managing database performance, troubleshooting issues, and maintaining data security procedures.

Looking for a Senior IT Engineer with experience managing enterprise IT infrastructure and SaaS applications. Responsibilities include collaborating with internal technology staff, monitoring systems performance and security, supporting Windows and Mac devices, providing Tier 3 support, troubleshooting technical issues, ensuring stability and security of IT systems, and developing IT policies. Must have strong technical knowledge of various IT tools and excellent communication skills.

Beyond Finance is looking for an Automation Support Engineer to join their Application Support team. The role involves designing, implementing, and maintaining automated solutions to support various IT, Corporate, and Product operations. The ideal candidate will have strong expertise in API, programming languages, and automation platforms.

Lead the development and implementation of data warehouse solutions, including data modeling and ETL methodologies. Collaborate with cross-functional teams to ensure data availability and meet business requirements. Provide guidance and mentorship to junior team members. Work in a Chicago-based office with opportunity for relocation. Bachelor's degree in Computer Science or equivalent experience required. 7+ years of data warehouse experience.

The Strategy & Operations Manager is responsible for overseeing effective operating procedures for the Beyond Finance Sales Department’s call center. Their duties include reviewing and implementing processes to improve company operations.