Search the 2 jobs at BigTime Software, Inc.

As a Technical Support Specialist at BigTime Software, you will provide exceptional customer support, educate clients on software usage, troubleshoot issues, and assist product teams with customer inquiries. The role requires strong communication skills and a background in technical support, preferably with networking and software troubleshooting knowledge.

As an Escalation Support Software Engineer, you will triage customer product issues, assist in writing and debugging code, develop custom scripts, collaborate on code reviews, and create documentation while providing exceptional customer support. You will also mentor other technical support engineers and ensure a positive customer experience.