What's the Company Culture Like at Hireology?

Tell us about a time when you were able to share feedback — either positive or negative — with your company. How was it received? Explain why you felt supported in sharing this feedback.

I’ve had several opportunities over the years to share feedback that helped shape strategy and internal processes. More recently, I provided feedback around the optimization of our go-to-market tech stack. As our company scaled, I noticed overlapping tools, underutilized features and inconsistent adoption — all of which contributed to a growing list of inefficiencies. I shared these observations with my leader during one-on-ones, highlighting not just the redundancies, but also the missed opportunities for automation, better data flow and improved user experience. She was super receptive and recognized that streamlining our tech stack could directly improve go-to-market execution and team productivity. I felt fully supported in raising these concerns because Hireology encourages cross-functional problem solving and continuous improvement. Rather than seeing it as a critique, my feedback was treated as a catalyst for progress and I was empowered to own the solution.

How did your employer take action on that feedback? What did these changes demonstrate to you as an employee?

As a result, we deprecated several tools, consolidated workflows, restructured integrations and improved the user experience. These changes led to measurable improvements in lead conversion, reporting accuracy and time savings for our revenue teams. This experience reinforced that feedback is valued and acted upon.

How does employee feedback influence your company culture and how you feel about your workplace?

Continuous feedback fosters transparency, trust and shared ownership of outcomes. At Hireology, we run two engagement surveys a year to get a pulse on how everyone is feeling. The surveys impact how we engage, grow and improve as a company. 

I believe when you can influence strategic decisions, it strengthens your connection to the company’s success. Having a voice gives a sense of belonging and truly impacts how you show up every day for the company and each other.

Your favorite collaboration win — in one quotable line?

Partnering closely with sales and customer success helped us transform a repeated customer pain point into a standout experience that reduces workflow friction, meets real market needs and drives faster adoption across our platform.

What metric shows it works?

The most meaningful metric has been feature adoption — seeing customers actively shift to the new experience and rely on it every day. In addition, sales no longer hears this as a top blocker during conversations, which is a clear sign the market sees the value.

Which ritual keeps teams glued?

We stay aligned by bringing every voice to the table! Sales provides us with real-time prospect feedback, customer success joins design reviews and we also sit down with customers to hear directly from them what’s working and what isn’t. When every voice is part of the process, it’s easier to learn fast, adjust quickly and keep moving toward the best version of the product.

What’s it like to work on the customer success or customer experience team at your company?

Working on the CS team feels like a bootcamp in the best way. In over a year, I've learned more about the automotive industry and how dealerships operate day-to-day than I ever expected; it genuinely feels like I work inside their stores. Understanding their world that deeply is what makes it possible to actually help them and being that lifeline for them is some of the most fulfilling work I've done.

Every customer brings something different. Some are ready to adopt new tools and hit the ground running. Others are more resistant and need hands-on support before they get there and that's okay. Over time I've developed different support styles to meet people where they are and I still get surprised sometimes. That's what keeps it interesting. Every new challenge makes me sharper for the next conversation.

How does your team collaborate with sales, product, support or technical teams to help customers succeed?

Sales is a close partnership, especially with our existing customers. When expansion conversations come up, I'm in those calls as the technical expert while sales leads the relationship. It's a natural split that works well for the customer and keeps the conversation moving.

With product, we're constantly thinking through how to communicate new products and changes clearly to clients. They keep us in the loop and we give them real feedback from the field.

The collaboration with support and revenue operations has been one of the biggest areas of growth for me personally. We've done significant data cleanup together and built out our customer communication capabilities in Gainsight and salesforce in ways that have meaningfully improved how we reach and support customers. On the day-to-day side, support and I bounce things off each other constantly, if they get a question that's auto-industry specific, it comes to me and I do the same when I need them. We sit right next to each other in the office, which makes all of it easier.

What should candidates know about the culture or values that shape customer-facing work on your team?

The culture here is genuinely collaborative. Everyone is invested in each other's success, not just their own book of business. Whether you're working through a customer request or trying to figure out the best approach, people will go out of their way to make time to help. That goes across teams too, not just within our department.

The day-to-day is a great mix of strategy, direct customer conversations and proactive outreach. No two customers are exactly alike, so you're constantly learning and adapting, which keeps things fresh. Every interaction is pointed at the same goal: helping customers succeed. That shared focus is what ties everything together and makes the work feel meaningful.