Top Natural Language Processing (NLP) Jobs in Chicago, IL

Lead enterprise strategy and product management to scale AI-powered voice, chat, email, and conversational experiences. Own roadmap, platform modernization, global deployment, governance, and continuous optimization to increase digital adoption, reduce servicing demand, and deliver measurable business value across servicing operations.

Own the end-to-end vision and roadmap for Boulevard's AI Receptionist. Define how AI handles voice and text client interactions, design handoffs to humans, set success metrics (autonomous resolution, CSAT, adoption, retention), drive business outcomes and pricing, gather deep customer insight from self-care businesses, and lead cross-functional teams to deliver trustworthy, high-quality AI conversational experiences.

Lead design of AI agent experiences—conversation and voice flows, multi-turn dialogs, escalation and error handling. Create user journeys, information architecture, wireframes, and clickable prototypes. Co-facilitate discovery workshops, ground decisions in user research, contribute to design systems, and ensure scalable, production-ready UX patterns for enterprise AI deployments.

Design, test, and document prompts and prompt libraries to optimize AI language model outputs. Collaborate with product, data, and ML engineers to integrate prompt solutions, run A/B experiments, measure performance, and maintain versioned documentation. Support TIBCO-specific implementation and stay current on AI/NLP techniques.

Design and implement scalable ML solutions for customer experience problems. Analyze customer data, research and deploy ML/NLP models, automate model development and validation, and produce performance analyses.

Lead and scale Vibrant's data science, ML, and AI function: set strategy and governance, oversee applied research and production ML (especially NLP), ensure HIPAA-compliant deployments, partner with execs and engineering, recruit and mentor teams, and deliver measurable outcomes for crisis services and enterprise initiatives.

Build AI-powered product features across backend, data pipelines, and UI. Implement RAG, embeddings, vector search, prompt design, and tooling to convert messy insurance documents into reliable, source-cited capabilities and collaborate with product and customer teams.

Develop and deploy advanced ML solutions for OCR and NLP, optimizing models for performance and integrating them into production workflows while collaborating with cross-functional teams.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.

Review and evaluate AI-generated responses, annotate and validate text/conversations, identify linguistic and contextual issues, and ensure annotations meet quality and linguistic guidelines to improve LLM performance.