Top Legal Tech Customer Success & Experience Jobs in Chicago, IL

The Client Success Manager leads onboarding for new clients, ensures platform adoption, manages relationships, identifies churn risks, and promotes growth by expanding service usage.

The Account Manager will oversee relationships with corporate legal clients, driving revenue retention and expansion by identifying opportunities and guiding product adoption.

The Client Service Representative manages client relationships, processes legal documents, and provides exceptional service to meet client needs while ensuring timely delivery of services.

The Growth Lead role focuses on developing paid search strategies to enhance client acquisition, optimizing campaigns, and collaborating with product teams to improve user experience and data infrastructure.

As a Customer Onboarding Manager, you will support customers through onboarding, provide training, optimize solutions, and collaborate cross-functionally to ensure success.

The Support Specialist will handle customer inquiries, triage issues, maintain high service levels, and collaborate with teams to enhance customer experience.

The role involves providing financial consulting services in the gaming and hospitality industry, focusing on accounting support, business process improvement, and enhancing client relationships. Key responsibilities include managing engagement teams, developing client deliverables, and identifying performance opportunities.

Customize, implement, and test business applications for clients; analyze needs, translate requirements into configurations, document and train users, and mentor junior staff while resolving complex functional issues.

The role involves overseeing and optimizing Zendesk as a support platform, integrating Customer Success tools, and improving customer workflows, requiring strong systems thinking and customer operations experience.

The Technology Applications Specialist will support and enhance legal technology platforms, resolve technical issues, manage applications, and train users.