Top Support Engineer Jobs in Chicago, IL

The Senior Application Support Engineer leads efforts to ensure application reliability, manages incidents, collaborates with teams, and monitors performance, providing 24/7 support.

The Product Support Engineer will manage post-sales technical support, tackle technical issues, interact with customers, and collaborate with various teams to enhance customer satisfaction.

As a Cloud Support Engineer, you will resolve complex customer issues related to Ubuntu, ensure high satisfaction levels, and contribute to knowledge sharing.

The Operations Support Engineer maintains software systems, resolves customer issues, and supports operations in genomic technologies, collaborating with cross-functional teams and ensuring regulatory compliance.

As a Customer Support Engineer, you will address client issues, using troubleshooting and product expertise to ensure high-quality interactions and effective resolution of cases.

The software engineer will build full-stack features for Kora's voice AI agent, integrating data, refining prompts, and expanding multi-modal capabilities while mentoring peers and ensuring technical quality.

Provide live production support for trading systems: troubleshoot outages, monitor environments, automate workflows with Linux/Python/Bash, coordinate with traders and developers, own incident response, and improve runbooks and processes.

Develop and maintain ETL solutions, optimize processes, validate data, and support production issues. Collaborate with analysts for efficient data integration.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

Provide Tier 2 technical support and escalations for Tailscale customers: troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Eng, and contribute to documentation and recurring friction elimination.

The Trade Support Engineer will optimize trading operations, support traders, manage Linux environments, and drive strategic projects to enhance trading technology.

Serve as Tier 2 escalation engineer resolving complex infrastructure issues across networking, servers, workstations, and cloud. Mentor Tier 1 technicians, create documentation, coordinate vendors, participate in projects and onsite installs, and support on-call rotation. Emphasizes advanced networking troubleshooting and client-facing communication.

The SnapLogic Support Engineer provides L2/L3 support for integrations, monitors integration jobs, resolves data issues, performs root cause analysis, and engages with business users and vendors.

Provide Tier 1/2 production and customer support for a 24x7 healthcare platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, document resolutions, and participate in on-call rotation while collaborating across teams.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

As a Senior Product Support Engineer, you'll provide escalation support for security products, focusing on performance, reliability, and security for customers using Akamai's Zero Trust platform.

Proactively identify and manage high-risk enterprise support cases, evaluate case health, collaborate with engineers and product teams, analyze trends, improve AI-driven risk evaluation, investigate technical issues, and drive process improvements to reduce escalations and improve customer experience.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.

Provide Level 1/2 production support for trading systems: monitor the trading environment, respond to incidents, deploy/configure applications, investigate trade/position breaks, automate workflows with scripting, assist risk/compliance reporting, and collaborate with traders, exchanges, clearing firms, and vendors. Participate in early-market coverage and on-call rotations.

The IT Support Engineer will handle frontline IT support, device management, and identity access workflows, ensuring a seamless employee experience.

As an IT Support Engineer, you'll manage frontline IT support and endpoint operations, improve access workflows, and collaborate with Security and Engineering. Responsibilities include triaging issues, onboarding, and maintaining system documentation.

As a Senior Support Engineer, you will enhance customer support for LanceDB by building infrastructure, maintaining knowledge-bases, troubleshooting customer issues, and collaborating with engineering teams. Your expertise in distributed databases and proficiency in Rust and Python will help optimize cloud-native database deployments.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Provide technical support and troubleshooting for OneStream customers, triage and resolve complex issues, communicate root-cause analyses, maintain knowledgebase articles, collaborate cross-functionally, and prioritize rapid case resolution while enabling customer success and team knowledge sharing.