Top Support Engineer Jobs in Chicago, IL

The Tier 1 Support Engineer at Logz.io will handle customer issues related to cloud and Kubernetes, ensuring smooth operations through troubleshooting and effective communication.

The Senior Customer Support Engineer will provide technical support for customers, troubleshoot complex issues, collaborate with engineers, and improve support documentation and workflows.

Provide L2 application support for Alkami's ACH Alert Fraud Prevention platform: triage and resolve customer-reported issues, analyze logs and run SQL queries, manage SLAs and escalations, document resolutions, validate releases, participate in on-call rotations, monitor environments, and perform root-cause analysis to improve processes and client experience.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Maintain office premises and IT assets: perform floor walks, coordinate maintenance with building reps and offshore IT, manage VC equipment and FedEx shipping, maintain asset records, lead office fit-outs, assist CXOs, support events/tradeshows, reconcile expenses, and be flexible for weekend/holiday support.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

As a senior support engineer, you will troubleshoot complex customer issues, guide technical users, and improve support operations through automation while collaborating across teams.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.

Own and resolve complex, recurring trader-impacting issues by reproducing, diagnosing, and shipping code fixes. Write backend C#/.NET and React front-end code, build admin tooling, improve observability, lead incident response and post-incident reviews, and partner across engineering, QA, Cloud Ops, and Product to reduce recurring support toil.

Support and maintain the bank's SAS Viya 3.5 AML platform: investigate incidents, perform root cause analysis, apply ITIL practices, write complex SQL, troubleshoot ETL pipelines, manage Linux VMs and PostgreSQL on Azure, oversee releases and disaster recovery tests, and collaborate with stakeholders while communicating technical issues clearly.

Provide L3 telecom support: monitor and troubleshoot mobile core and roaming issues across 2G/3G/4G/5G using signalling trace analysis, coordinate with MNOs, create dashboards, support NOC, develop KPIs and training, and participate in a 24/7 on-call rota.

Provide hands-on technical customer support for server, networking, and video systems. Troubleshoot deployments, networking, codecs, and streaming protocols; perform root-cause analysis, update tickets, escalate defects, and collaborate with engineering to resolve issues within SLAs.

Provide advanced Level 2.5 support and administration for the BMC Helix/Remedy ITSM ecosystem: troubleshoot ARS, SRM, SmartIT and reporting, design workflows, maintain foundation data and access controls, build/monitor REST integrations, document issues, escalate to R&D, and support on-call/rotational coverage.

The Mission Support Engineer manages software deployments, provides technical support, develops training, and collaborates with teams to enhance customer success and processes.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

The Solutions Support Engineer will provide technical support to customers, troubleshoot issues, and design scalable solutions, while supporting Kubernetes and cloud technologies.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

The Data Architect/Data Governance Lead supports the Medicaid Enterprise Data Warehouse by leading data architecture, metadata management, and governance processes, ensuring compliance and scalability.

Provide advanced technical support for a cloud security product: troubleshoot customer issues, escalate when needed, lead subject-matter expertise, mentor teammates, produce documentation and training, participate in on-call rotation, and build automations to scale support.

Provide technical support to enterprise customers for Claroty CPS protection platform—troubleshoot complex networking and Linux issues across SaaS and on‑prem environments, reproduce and resolve high‑impact cases, collaborate with R&D/Product/Customer Success, escalate when needed, and maintain proactive customer relationships and reporting.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.