Top Support Engineer Jobs in Chicago, IL

Embed with top users to pair on shipping and scaling apps, perform code reviews and optimizations, unblock projects, collaborate with product engineering, and build tools, docs, and systems to improve the platform and user workflows.

As a Mobile Developer Support Engineer, you will provide exceptional technical support related to mobile SDKs and APIs, troubleshoot issues, maintain support resources, and assist during high-priority incidents to ensure customer satisfaction.

Provide bilingual (Portuguese/English) technical support for Keeper's B2B customers: troubleshoot installations, SSO/AD/LDAP/authentication issues, escalate complex cases, document resolutions, and collaborate with engineering, QA, and sales to improve product quality and deployments.

The role involves troubleshooting complex security and network issues, collaborating with engineering teams, documenting resolutions, and mentoring fellow engineers. It focuses on delivering high-impact customer support and analyzing use-cases for product improvements.

The Key Account Support Engineer provides advanced technical assistance and problem resolution for customers using property management software, collaborating with internal teams to enhance customer satisfaction.

Lead production support for external web applications: manage incidents, perform root cause analysis, expand observability (Splunk/OpenTelemetry), build dashboards, collaborate with dev and platform teams, and participate in 24x7 on-call rotations to improve availability and reliability.

Maintain, troubleshoot, and enhance SCADA servers, HMIs, historians, and gateways to ensure uptime, accurate data flow, and fast issue resolution. Support field devices, validate data points, assist remote commissioning, manage patches/backups, tune alarms, and provide documentation and process-improvement recommendations.

The Technical Support Engineer analyzes and resolves software issues, collaborates with clients and internal teams, and maintains technical knowledge about the iManage product suite.

The Support Engineer provides application support, manages tickets, analyzes system requirements, and collaborates with clients to improve technology and support operations.

Provide technical support to ClickHouse users via various channels, develop solutions and training materials, and collaborate with global teams to ensure customer satisfaction.

Support Engineer will collaborate with product engineering and client experience teams to resolve issues, diagnose customer problems, and write technical specs. Role requires running database queries and debugging API integrations.

Provide advanced technical support for CI/CD, software, and infrastructure issues; design solutions; improve workflows; document processes; mentor team members.

Support Engineers at Hubstaff provide technical support to customers, assist in complex implementations, diagnose issues with APIs and integrations, and improve internal processes.

Provide remote support for mission-critical SAP applications, troubleshoot payroll and time management issues, and implement change requests.

Provide Tier-3 engineering support and maintain web applications across frontend (React) and backend (AWS APIs, Lambda, databases). Troubleshoot production issues, support deployments/CI, triage requests, participate in code reviews, and drive process and tooling improvements to increase system stability and developer efficiency.

Support sustainment and backend administration of applications/services, perform migrations and testing in cloud/VDI environments, fix migration defects, coordinate testing with functional owners, manage Agile/Scrum artifacts and JIRA, report and resolve infrastructure/application issues.

The Trade Support Engineer will optimize trading operations, support traders, manage Linux environments, and drive strategic projects to enhance trading technology.

Manage technical relationships for 3-5 enterprise accounts: handle escalations and tickets, coordinate with Customer Success, Support, and Engineering, run weekly account meetings and QBRs, assist with Agiloft upgrades and integrations, and improve support processes.

Provide Tier 1 product support as first point of contact for customers via calls and tickets. Triage, troubleshoot Windows/Mac and mobile issues, analyze logs, escalate to internal teams, monitor trends, and recommend process improvements to enhance customer experience.

Provide Tier 2/3 operational support for Oracle EBS environments on OCI, ensuring system performance, security, and compliance while handling various operational tasks and collaborations.

The Senior Designated Support Engineer will provide technical assistance for NiCE products, troubleshoot connectivity issues, communicate solutions to customers, and work on technical tickets with various providers.

Provide US-timezone support for customers and community, clear ticket queues, build templates, automations, and docs, surface product pain points with data, and collaborate with engineering and product to reduce recurring issues.

Provide developer support for Supabase, handling cases from billing to implementation questions, while collaborating with engineering teams and improving support efficiency.

Provide developer support, triage cases, monitor feedback, improve support tools, and assist technical customers with Supabase services.

Provide remote technical support for OneStream financial software, triage and resolve product/configuration issues, collaborate with teams, submit bugs, maintain knowledge base, and ensure positive customer outcomes.