Top Support Engineer Jobs in Chicago, IL

The Technical Support Engineer assists merchants by providing knowledge on Adyen's platform and APIs, ensuring their successful integration and operational excellence.

Serve as primary technical contact for clients: troubleshoot front-end/back-end issues, analyze logs, isolate root causes, communicate with Engineering/Product teams, produce documentation, provide configuration/training, and support on-call incident response to ensure platform reliability and customer satisfaction.

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

The Principal Cloud Support Engineer at Wasabi leads technical support, mentors engineers, resolves complex issues, and advises enterprise clients, focusing on cloud storage solutions.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Support U.S. government customers running GitLab in highly secure, constrained environments. Troubleshoot deeply using Linux, GitLab internals, logs, and CI/CD, reproduce and fix edge-case defects, contribute documentation and internal tools, participate in on-call rotations, and collaborate with Product and Engineering to deliver durable solutions for FedRAMP, air-gapped, and classified deployments.

Provide hands-on technical support for FloQast integrations, owning L1–L3 cases, troubleshooting APIs and authentication, configuring customer environments, using tools like Postman and log/session replay, collaborating cross-functionally, contributing knowledge-base articles, and driving successful integration outcomes for customers.

Own resolution of complex client issues end-to-end, lead technical client engagements, monitor and improve system health, develop self-service tools, mentor junior engineers, and collaborate with Services, Client Success, and Engineering to deliver durable fixes and platform improvements.

Provide L2 production support for RPA bots (Automation Anywhere and UiPath), monitor and resolve incidents, perform root cause analysis, manage ITSM tickets (ServiceNow/Jira), troubleshoot integrations (SQL, REST/SOAP), maintain documentation and dashboards, escalate to L3, and participate in shifts/on-call rotations to ensure automation stability and SLA compliance.

Provide production support and monitoring for a regulated trading exchange, execute daily operational processes, triage and resolve incidents, tune performance, support releases, maintain runbooks and documentation, automate operational workflows, and collaborate with development, QA, infrastructure, and partners to ensure stable, SLA-driven exchange operations.

Join a cross-functional Agile/DevOps team to build scalable front-end and API/service solutions. Convert designs into responsive UIs, develop APIs, apply test-first practices, ensure security/compliance, and continuously improve software via automated pipelines and quality controls.

The Product Support Engineer addresses complex technical issues, collaborates cross-functionally, and enhances product stability through diagnostics and improvements. Responsibilities include triaging issues, validating fixes, and supporting product teams.

The role involves tier 2 triage for production incidents, analyzing issues, improving operational support, and maintaining documentation.

Serve as escalation support for client issues, debug integrations using SQL and server logs, implement tooling to detect/prevent problems, assist technical onboarding/offboarding, and collaborate with product and engineering to improve systems and processes.

Senior, customer-facing escalation engineer for Google Workspace who diagnoses and resolves complex issues, mentors teammates, improves support processes, documents technical assets, and participates in rotational on-call shifts within a 24x7 global support environment.

Maintain and troubleshoot integrations (EDI, APIs, file transfers), validate data, collaborate with developers and partners, document mappings and SOPs, support deployments, and drive process improvements to ensure reliable system-to-system data exchange.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

The Trade Desk Support Engineer provides L1 to L3 support for service requests/incidents, monitors trading systems, resolves issues, and develops tools for operational efficiency.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

As a Senior IT Support Engineer, you'll manage identity systems, provide executive support, and oversee technology operations for the Feastables team, using Okta for identity management and leading various IT projects.

The Support Engineer will provide end user support for Windows and Mac, including mobile devices, while delivering high-quality IT service to executives.

Provide technical support in Windows and Mac environments, ensuring excellent customer service, particularly to C-level executives. Experience in offshore team collaboration is preferred.

The Senior Database Support Engineer will support critical database platforms, ensure operational excellence, monitor performance, troubleshoot incidents, and enhance efficiency through automation. Responsibilities include providing operational support, performing maintenance tasks, participating in a global support model, and collaborating with cross-functional teams.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.