Top Support Engineer Jobs in Chicago, IL

The Technical Support Engineer assists merchants by providing knowledge on Adyen's platform and APIs, ensuring their successful integration and operational excellence.

The Application Support Engineer II provides support for internal application issues, engages with employees to resolve tickets, documents common problems, and collaborates with engineering on bug fixes, ensuring timely issue resolution.

The Senior Production Support Engineer will establish production engineering functions, support incident management, automate tasks, and collaborate with teams to enhance system performance.

The AV/IT Support Engineer role involves supporting conferencing technologies, managing Microsoft Teams and Cisco systems, and providing assistance for executive leadership.

The Associate Support Engineer supports customers with issues, collaborates with teams, contributes to code and documentation, and manages cases through their lifecycle.

Provide advanced multi-channel technical support for public-safety software, diagnose Windows/Linux and IP telephony/network issues, manage incidents and escalations, document resolutions, perform system audits, collaborate with DevOps/Engineering, and participate in on-call rotation to ensure system performance and customer satisfaction.

Serve as the final technical escalation for camera hardware, firmware, and AI-edge issues. Perform end-to-end debugging, analyze device telemetry and fleet patterns, lead post-mortems, drive hardware launch validation and runbooks, run on-site investigations and beta deployments, develop diagnostic tools, and coach support engineers.

The Senior Associate, L2 Support Engineer will focus on advanced troubleshooting, incident management, and problem resolution for Databolt's data security product while mentoring L1 support engineers.

As a Support Engineer, you'll troubleshoot GitLab environments for U.S. Government agencies, collaborating with various teams and improving documentation and support processes, while acting as a Linux administrator.

Provide L3/L4 technical support for ReversingLabs cybersecurity products: troubleshoot, debug, document solutions, assist deployments, escalate critical issues, collaborate with Product and Engineering, and maintain customer-facing knowledge and SLAs.

The Principal Cloud Support Engineer leads technical support, manages escalations, provides customer advisory, and enhances support operations in a cloud storage environment.

The Application Support Engineer provides customer-facing support, managing escalations, resolving software issues, and improving engagement with HERE products.

Lead the implementation and support of ShinyDocs Analytics in Azure, ensuring compliance, performance monitoring, and stakeholder engagement.

As a Production Support Engineer II, you'll provide technical support for a SAS Viya AML platform, manage incidents, and interface with stakeholders while ensuring system reliability and compliance with regulations.

The Application Support Engineer provides day-to-day technical support for financial and administrative systems, troubleshooting, and issue resolution for users, while working on enhancements and collaborating with IT for application deployment.

The Senior Trade Support Engineer will troubleshoot live trading system issues, manage incidents, automate processes, and collaborate with traders and developers to ensure system stability and efficiency.

The role involves managing Windows servers, Azure resources, virtualization, user support, system security, and optimizing performance while collaborating with teams on infrastructure modernization and automation.

The Senior Production Support Engineer will provide support for the SAS Viya AML platform, manage database systems, troubleshoot application issues, and ensure service continuity. Responsibilities include collaboration with stakeholders and staying updated on regulatory changes.

The IT Support Engineer ensures reliable IT operations in the Chicago office, providing support for hardware, software, and network issues, and facilitating new hire onboarding and security controls.

As a Customer Support Operations Engineer, you will implement tools and processes, support internal teams, and enhance customer experience through automation and efficiency improvements.

Assist with the design, assembly, provisioning, and maintenance of telecommunications platforms in a lab environment, under supervision.

Build and own first-line technical support: triage and resolve customer issues across AI agents, data, integrations, and configuration; create ticketing workflows, runbooks, and escalation paths; communicate with technical and non-technical stakeholders and surface product issues.

As a Lab Support Engineer, assist in design, assembly, maintenance of telecommunications platforms, and support various operating systems under supervision.

The intern will assist the Customer Support team by learning the iManage product suite, resolving support issues, and documenting best practices.

The Support Engineer will provide end user support for Windows and Mac, including mobile devices, while delivering high-quality IT service to executives.